Plus Plan rewards and discounts terms

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  • Plus Plan rewards and discounts terms

The Plus Plan offers a range of discounts for things like how you receive and pay your bills, plus some great rewards like Power Shouts.

If you’re on our Plus plan and meet (and continue to meet) the eligibility criteria below, you will be eligible to receive the applicable Genesis Discount and / or Reward. The Genesis Discounts and/or Rewards are only available if you are on a Plus Plan.

Genesis discounts

ItemDiscount amountEligibility criteriaKey terms and conditions
eBill Discount1% discount off your monthly energy billYou receive your energy bill by email or via the Genesis Energy IQ™ app.
Direct Debit Discount2% discount off your monthly energy billYou pay your energy bill by recurring variable or fixed direct debit, or by WINZ redirect.Genesis direct debit terms and conditions apply, available at www.genesisenergy.co.nz/terms/direct-debit-terms
Credit Card Discount1% discount off your monthly energy billYou pay your energy bill by recurring variable credit card.Genesis credit card payment terms and conditions apply, available at www.genesisenergy.co.nz/terms/credit-card-terms
12 Month Fixed Term Discount3% discount off your monthly energy billYou have signed up to a fixed term of 12 months (Fixed Term) on your Genesis Plus plan (Plan).We won’t change your energy prices during the Fixed Term of your Plan.
- Your fixed pricing will be confirmed in your welcome email.
- Fixed pricing does not apply to any government or regulatory charges that arise during the Fixed Term or any of our special fees and charges (for example urgent LPG delivery). You can find a full list of our special fees and charges here or at www.genesisenergy.co.nz/for-home/products/explore-pricing/special-fees.
- With the exception of any of our special fees and charges, if any of the other prices you pay under your Plan increase during the Fixed Term, you may terminate your Plan without being charged a termination fee by providing us notice of your intention to terminate within 30 days of having been provided with notice that your prices are increasing.
- The fixed pricing provided under this Plan is based on your location, meter type and configuration, any distribution charges (as applicable) and the information you provided us with. If during the Term the Plan any of these change, you move house, or we discover an error in the prices, we may (among other things), notify you of updated pricing, request that you sign up to a new Plan for a new Term (with updated fixed pricing) or remove you from the Plan and move you onto our flexible Plus plan on the standard applicable rates under the Plus plan in effect at that time. In such a case you may terminate you Plan within 5 days of us communicating any changes to you without incurring a termination fee.

If you cancel your Plan during the Fixed Term, you may be charged an early termination fee of $100 per fuel type.
-  If, before the end of the Fixed Term, you: 
   - switch from, or stop getting your energy supply from us;
   - change your meter type or configuration;
   - move house; 
   - do not (or no longer) meet the Eligibility Criteria; or
   - otherwise cancel your Plan,

Your Plan will terminate and we may charge you an early termination fee of $100 (including GST) per fuel type.

Following expiry of your Fixed Term, your Fixed Term will no longer apply and you will be charged the standard applicable rates at the time. All other Plus Plan Terms and Conditions, will remain the same. You can view our current prices at www.genesisenergy.co.nz/for-home/products/explore-pricing.  

Not applicable under the Bottled Gas Control Plus Plan or reticulated LPG Energy Plus Plan.
Dual Fuel Discount5% discount off your monthly energy billYou have both your electricity and natural gas, reticulated LPG or LPG bottled gas with us under the same residential account, at the same residential property and on the same bill.

Genesis rewards

ItemRewardEligibility criteriaKey terms and conditions
Power ShoutsWe’ll give you a free period of electricity, every now and then. A Power Shout is a gift from us to you. It includes a period of free electricity at a time notified by us to you, or if applicable, at a time chosen by you in accordance with a Power Shout offer.  You must have an eligible smart meter installed and at your property with half hourly daily readsGenesis Power Shout terms and conditions apply, available at www.genesisenergy.co.nz/for-home/why-genesis/offers-and-rewards/power-shout
Dual FuelIf you're a Dual Fuel customer, we will reward you with:
- Double Power Shouts - this means we'll give you two standard powershouts, when every now and then, we offer you powershouts.

You have both your electricity, natural gas, reticulated LPG or LPG bottled gas with us under the same residential account, at the same residential property and on the same bill, and you must: 
- For Power Shouts meet the “Power Shouts” eligibility criteria above.

Genesis Power Shout terms and conditions apply, available at www.genesisenergy.co.nz/for-home/why-genesis/offers-and-rewards/power-shout

Credit CardIf you pay by recurring variable credit card, we will waive the usual credit card processing fee.You pay your energy bill by recurring variable credit card.Genesis credit card payment terms and conditions apply, available at www.genesisenergy.co.nz/terms/credit-card-terms