Control-a-bill terms

Control-a-bill is a payment option where your annual energy usage is estimated in advance, and divided up throughout the next 12 month period, into regular fixed payments on either a weekly, fortnightly or monthly basis (each fixed payment being your "Control-a-bill Amount").
If you are an existing customer, your Control-a-bill Amount will:
1. Be calculated based on your energy consumption in the 12 months prior to your application for Control-a-bill. If you have not been a Genesis Energy customer for 12 months, the amount will be calculated based on your usage since becoming a Genesis Energy customer; and
2. Take into account any balance on your account at the date of calculation. If your account is in credit or debit, the fixed Control-a-bill Amount may be adjusted accordingly.
3. If you are a new customer, your Control-a-bill Amount will be estimated based on the information you provide to us during your application process either online on the "Control-a-bill Calculator" or over the phone.
Control-a-bill payments can only be made via fixed-amount direct debits. You cannot use any other payment method.
We will monitor your energy consumption at least once every 12 months to ensure that it aligns with your Control-a-bill Amount, subject to seasonal changes. We will contact you if it requires an adjustment. You should also review your energy consumption and contact us if you think your Control-a-bill Amount should be changed or if you want to change the frequency of your payments.
Following a review of your actual energy consumption, we may refund any credit balance at our discretion. We may also change your Control-a-bill Amount and will notify you at least 10 days prior to the date any new Control-a-bill Amount takes effect.
We will send you an invoice on a monthly basis regardless of whether you pay your Control-a-bill Amount weekly, fortnightly or monthly. Your invoice will have an additional line item which is your Control-a-bill Amount.
Scheduled Control-a-bill payments can be deferred by up to 5 business days. The prompt payment discount will continue to apply to a payment deferred in accordance with this clause. We may cancel, or you may request to cancel the Control-a-bill arrangement at any time. If there is a debt owing on your account this will be added to your next month's invoice.
If you miss a scheduled Control-a-bill Payment, the amount owing will be added to your next invoice. A dishonour fee may also be applied to your account and will be added to your next bill.

Control-a-bill payment option terms and conditions