Power up for Christmas Terms and Conditions

Offer Details

  1. This offer is for your primary electricity residence only (excludes gas and LPG).
  2. This offer includes the choice of:
    1. one day of free power on a day chosen by you to be taken between 11 December 2017 and 25 December 2017 (inclusive); or
    2. one hour of free power to be taken each day between 11 December 2017 to 25 December 2017 (inclusive), during the same one hour period as selected by you;
      (each, a Free Period).
      From time to time, we may also give you
    3. one day of free power on any day as chosen by us; or
    4. a period of one hour of free power during a day or a number of days, as chosen by us;
      (each, a Surprise Free Period).
      The Free Period, together with any Surprise Free Period (if any) constitutes the Offer.

Eligibility

  1. To be eligible for this Offer you must:
    1. be an existing Genesis Energy residential electricity customer at 15 January 2018;
    2. have your primary electricity residence with Genesis Energy;
    3. have a smart meter installed at your property;
    4. be registered for My Account; and
    5. have received an invitation to participate in this Offer by way of an email from us as part of a trial to selected customers.

Expiry

  1. Any Free Period that you choose must be redeemed by completing the process via the relevant Genesis Energy webform emailed to you, before 8pm, 30 November 2017.

Changing your selected Free Period

  1. You may change your selection for your Free Period at any time before 8pm on 30 November 2017. This can be done by completing the process again on the Genesis Energy webform (via the email you received) before 8pm, 30 November 2017.

General

  1. Entry into this Offer implies full acceptance of the terms and conditions of this Offer.
  2. Following a Free Period or Surprise Free Period, you will receive a credit for all applicable electricity charges which may apply for that applicable Free Period or Surprise Free Period. The credit will include daily fixed charges, or apportioned thereof where applicable, and variable usage charges.
  3. Fixed charges and Variable use charges vary and are based on your current pricing at the time of your Free Period or Surprise Free Period.
  4. Your savings may appear online on My Account (desktop version) within 48 hours after your Free Period or Surprise Free Period. This feature will not be available in the Genesis mobile app.
  5. Charges associated with your Free Period or Surprise Free Period will be charged to your account and appear on your bill in your usual monthly billing cycle and must be paid by you in accordance with your standard payment terms. These will be then credited to your account by the 15 January 2018 and will appear on your bill no later than the 28 February 2018.
  6. Except as described in clause 7 above, the Offer is not transferrable, refundable or redeemable for cash.
  7. Genesis Energy reserves the right to amend these terms and conditions in any way and at any time.
  8. If, for whatever reason, your electricity usage information during any Free Period or Surprise Free Period is not available, your credit for the applicable Free Period or Surprise Free Period will be estimated. The estimated credit amount will be based on at least double your usage during your most recent equivalent period where data was last available. The actual credit amount will be at Genesis Energy’s sole discretion.
  9. All decisions of Genesis regarding this Offer are final and no correspondence will be entered into.
  10. Only one Offer per account.
  11. Any Surprise Free Period is at Genesis Energy’s sole discretion.
  12. Genesis reserves the right, in its sole discretion, to cancel, terminate, withdraw, modify or suspend the Offer (or any part of the Offer, including any Free Period or Surprise Free Period), or invalidate any customers from the Offer (or any Free Period or Surprise Free Period, including any Products), at any time without prior notice.
  13. In addition to these terms and conditions, the Genesis Energy Standard terms and Conditions apply If these terms are inconsistent with any of Genesis Energy’s other applicable terms and conditions as set out below, then these terms will prevail to the extent of any inconsistency, except to the extent that these terms are inconsistent with Genesis Energy’s Standard Terms and Conditions, then those Genesis Energy’s Standard Terms and Conditions will prevail.
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