Help and support for your energy plan 

our-resolution-process

Our resolution process

We’ll do our best to resolve any complaint that arises between yourself and us, or our suppliers, as smoothly and as quickly as possible. Our internal complaints resolution service is free for you to use. Keep reading to find out how to contact us, our process and other options available to you.

Our process doesn’t remove any rights you may have under the Consumer Guarantees Act 1993, or to make claims to a disputes tribunal, court or other third party including Utilities Disputes.

If something's wrong, let's fix it

Email: info@udl.co.nz
Phone: 0800 22 33 40 
Mail: Freepost 192682, PO Box 5875, Wellington 6140