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Energy Plus Plan - Terms and Conditions

The Energy Plus Plan offers choice and flexibility, plus rewards like Power Shouts and Flybuys.  Choose between fixed and flexible terms, how you pay and how you get your bills – which can all add up to discounts on your monthly energy bill.  And if you’re a Dual Fuel customer, you’ll also get a bonus 5% discount on your energy bill.  

Key Terms
  • The Energy Plus Plan (“Plan”) applies to the electricity, natural gas and/or LPG (as selected by you) that we supply to residential customers. 
  • Under the Energy Plus Plan you’re eligible to receive Genesis Discounts and Rewards for as long as you meet the applicable eligibility criteria. More information about Genesis Discounts and Rewards is available here or at, including information about the eligibility criteria and any specific terms and conditions.
  • Unless you have selected to fix your term:
    • the pricing under this Plan is variable, this means that we can change your pricing at any time under this Plan. If we change your pricing under this Plan, we will do so by giving you at least 30 days' notice in accordance with our Standard Terms and Conditions;
    • you may cancel this Plan at any time by giving us 3 days’ notice. If you have selected to fix your term and you cancel this Plan before the end of your fixed term, you may be charged an early termination fee of $150 per fuel type. 
  • You will be billed monthly, if your payment is overdue you may be charged a late payment fee of $14.
  • The Genesis Energy Standard Terms and Conditions and where applicable Direct Debit or Credit Card Terms also apply to this Plan. 
Eligibility Criteria
What you’ll get
Termination and Expiry