Special Fees
We sometimes have to bill for services over and above your normal power or gas supply charges.
So to help avoid unexpected costs, we have listed our service fee pricing schedule.
If you have any questions or would like to obtain a copy of this fee schedule, please call us on 0800 300 400.
Changes to Our Service Fees
We sometimes have to bill for services over and above your normal power or gas supply charges. We’ve reviewed our current service fees and have made some changes to ensure we cover the costs of work carried out by our third party contractors. Our new service fees come into effect on 20 Feb 2020.
Special Fees
Meter fees
All prices include GST |
Electricity |
Electricity from 20/02/20 |
Gas |
Gas from 20/02/20 |
| Final meter reading fee |
$25.55 |
$34.50 |
$25.55 |
$34.50 |
| Special meter reading fee |
$25.55 |
$34.50 |
$25.55 |
$34.50 |
| Disconnection - Standard Meter (includes standard reconnection fee) |
$155.00 |
$192.00 |
$155.00 |
$192.00 |
| Disconnection - Advanced Meter (includes standard reconnection fee) |
$20.00 |
$29.00 |
|
|
| After-hours reconnection |
$130.00 |
$225.00 |
$130.00 |
$225.00 |
| Reconnection only |
$90.00 |
$105.00 |
$90.00 |
$105.00 |
| Permanent disconnection |
$140.00 |
$180.00 |
Quoted |
Quoted |
| Temporary disconnect and reconnect for safety |
Quoted |
Quoted |
Quoted |
Quoted |
| Meter site verification |
$140.00 |
$180.00 |
$140.00 |
$180.00 |
| Meter accuracy test (per meter)* |
$250.00 |
$315.00 |
$250.00 |
$315.00 |
| Meter resealing fee |
$115.00 |
$150.00 |
$115.00 |
$150.00 |
| Meter relocation / shifts |
$180.00 |
$230.00 |
Quoted |
Quoted |
| Combine and centralise metering |
$180.00 |
$230.00 |
Quoted |
Quoted |
| Meter replacement |
$180.00 |
$230.00 |
Quoted |
Quoted |
| Meter configuration change |
$180.00 |
$230.00 |
Quoted |
Quoted |
| Meter capacity change (Upgrade/Downgrade) |
$180.00 |
$230.00 |
|
|
| Remote registers |
Quoted |
Quoted |
Quoted |
Quoted |
| New connection |
$322.00 |
$322.00 |
Quoted |
Quoted |
| Attendance fee |
$70.00 |
$92.00 |
$70.00 |
$92.00 |
Gas
|
|
|
|
|
| Gas meter and service removal |
|
|
Quoted |
Quoted |
| Site revisit |
|
|
$70.00 |
$92.00 |
| Gas meter remove / alter / change |
|
|
Quoted |
Quoted |
| Gas hang meter |
|
|
Quoted |
Quoted |
LPG and Bottled Gas
|
|
|
|
|
| Special/Urgent Delivery - Mon-Fri, Weekends & Stat. Hols**. |
|
|
$230.00 |
$230.00 |
| Lost or stolen cylinder |
|
|
$189.75 |
$189.75 |
| Additional bottle charge for Bottled Gas Control plan |
|
|
$105.00 |
$105.00 |
Distributed Generation
|
|
|
|
|
| Meter and installation fee |
$100.00 |
$127.00 |
|
|
Administration
|
|
|
|
|
| Payment dishonour |
$10.22 |
$10.22 |
$10.22 |
$10.22 |
| Payment Administration Fee (for payment made over the counter) |
$1.20 |
$1.40 |
$1.20 |
$1.40 |
| Credit card processing fee |
0.7% of total payment |
1.0% of total payment |
0.7% of total payment |
1.0% of total payment |
| Debt recovery agency fees |
Quoted |
Quoted |
Quoted |
Quoted |
| Broken payment arrangement fee |
$30.00 |
$30.00 |
$30.00 |
$30.00 |