Managing your bill

Having trouble managing your bill? We’re here to help. Find support

Energy User Profile Check

At Genesis we want to make sure you are on the most suitable energy user profile for your electricity needs.

That's why we've introduced our Energy User Profile Check. Each year we'll let you know how much electricity you've used in the previous 12 months and what our energy user profile options are - so you can decide if you're still on the most suitable profile for the electricity you use in your home.

Our annual Energy User Profile Check notifications are usually sent to customers between October and December each year. You'll receive your notification from us either as an email, with your bill or as a letter.

If you’d like some help checking if you are on the most suitable energy user profile, chat online with us or call 0800 300 400, Monday to Friday 8.00am – 8.00pm



Low Energy User profile

The Low Energy User profile is generally most suitable for customers who use 8,000 kWh or less of electricity each year (9,000 kWh or less for lower South Island customers) see details.

The reduced daily fixed charge compared to the Standard Energy User profile means that it is usually more cost-effective for lower energy users. This energy user profile is only available for primary residences - not holiday homes and other properties you may own.



Standard Energy User profile

The Standard Energy User profile is generally most suitable for customers using more than 8,000 kWh of electricity each year (more than 9,000 kWh for lower South Island customers) see details.

The lower variable charge(s) compared to the Low Energy User profile means that this profile is usually more cost-effective for higher energy users.

If you'd like some help checking if you are on the most suitable electricity plan, chat online with us or call 0800 300 400, Monday to Friday 8.00am - 8.00pm

kWh = Kilowatt hour, 1kWh = 1 unit of electricity