The price you pay for natural gas is made up of many different parts – everything from the cost of producing the gas and piping it to your home, right through to reading your meter and managing your account.

Your natural gas pricing is broken down into two components – a daily fixed charge and a variable charge.

• Daily fixed charge: A set daily amount, shown on your bill as cents per day, that covers the fixed costs of supplying gas to your property; and
• Variable charge: a per-kilowatt hour charge for the amount of gas you use.

The level of these charges depends on your energy user profile.

The best energy user profile for you and your household will vary depending on how much gas you use. We've explained the difference between our two residential gas energy user profiles below to help you decide.

You can change the energy user profile you are on up to twice a year.