Park your prices 12/18 - Terms and Conditions

Offer Details

  1. To be eligible for the Park your prices 12/18 months offer ("Offer"), you must:
    1. be on a standard single-phase residential connection and not a pre-paid customer, on an embedded network or a 2 to 8 kVa connection; and
    2. sign up to a:
      1. 12 month; or
      2. 18 month

    fixed term electricity and/or natural gas plan ("Plan"), which will commence from the date you accept the Offer either online or by phone through our Customer Excellence Centre.

  2. The Offer includes fixed electricity and natural gas prices (only the per unit variable charge and daily fixed charge are fixed) during the 12 or 18 month (as applicable) fixed term of the Plan.
  3. This Offer expires on 11 December 2017.

Eligibility, Exclusions, Termination and Expiry

  1. The pricing provided under the Offer is based on your location, meter type and configuration. If it is subsequently found that you do not (or no longer) meet the above eligibility criteria or if you move house, Genesis Energy may remove you from the Offer. In those circumstances, subject to meeting Genesis Energy's acceptance criteria, you may be offered (as applicable) Genesis Energy's:
    1. standard pricing for your network, pricing plan and meter type on its standard terms and conditions of energy supply; and/or
    2. standard pricing for your natural gas region on its standard terms and conditions of energy supply.

  2. If, before the end of the term, you:
    1. switch from, or stop getting your energy supply from Genesis Energy;
    2. change your meter type or configuration;
    3. change address;
    4. voluntarily move from your Plan to Genesis Energy's standard pricing or another plan,

Genesis Energy may charge you an early cancellation fee:
  1. if the Offer and/or Plan includes any bill credits, of up to the value of the bill credit provided by Genesis Energy to you upon both acceptance of the Offer and any subsequently received; or
  2. in all other cases, of $150 (including GST) per fuel type.
  1. If Genesis Energy is unable to supply the applicable energy at your new address, Genesis Energy will not charge you an early cancellation fee.
Fixed prices do not apply:
  1. if Genesis Energy discovers an error in the prices;
  2. to Genesis Energy's special fees and charges;
  3. to any government, regulatory, changes in network charges, industry body or Electricity Authority levies and/or charges
  4. if any information you gave us is incorrect;
  5. if any information relating to your meter type is incorrect;
  6. if your meter type or pricing plan changes; and/or
  7. unless stated otherwise, if you move home, in which case the standard prices for the network, meter type and pricing plan for your new home will apply for the remainder of the term.
  1. At the expiry of the Plan, you will be charged the standard applicable prices in effect at that time.


  1. This Offer is not available in conjunction (in part or in whole) with any other offer from Genesis Energy unless previously agreed to.
  2. This Offer is not transferable, refundable or redeemable for cash.
  3. Genesis Energy reserves the right to amend these terms and conditions in any way up to the expiry of this Offer.
  4. If these terms are inconsistent with any of Genesis Energy’s other applicable terms and conditions as set out below, then these terms will prevail to the extent of any inconsistency, except to the extent that these terms are inconsistent with Genesis Energy’s Standard Terms and Conditions, then those Genesis Energy’s Standard Terms and Conditions will prevail.
  5. All new customer applications are subject to a credit check.
  6. A 0.7% processing fee applies to each credit or debit card transaction.
  7. If the Offer and/or Plan includes any bill credits, only one bill credit will be credited per customer and/or per home during the Offer period.
  8. Entry into this Offer implies full acceptance of all the terms and conditions of the Offer.
  9. Genesis Energy’s Standard Terms and Conditions apply and, where applicable, Genesis Energy’s LPG Terms and Conditions, Genesis Energy’s Direct Debit and/or Credit Card Terms and Conditions; Genesis Energy’s Fly Buys Standard Terms and Conditions will also apply. Please refer to for further terms and conditions that may also apply to this Offer. Any changes to any such applicable terms and conditions during the period of your fixed term will not take effect until after your initial fixed term has expired, unless such changes are imposed by law.