Experiencing a fault or power outage?

If you require urgent medical attention, please call 111 immediately.
 
If you're dependent on mains powered electricity for critical medical support and are without power, please:

• Use back up power (generator or batteries) and contact us for an update
• Ask family, friends or neighbours with power if they can help until your power is restored

If neither of these options are available, we recommend seeking assistance from your nearest hospital or medical centre.
 
It's important that you let us know if you or someone in your home is dependent on mains powered electricity for critical medical support, where a loss of electricity could result in immediate harm or loss of life.

• Back up power (generator or batteries) to get you through the power outage
• An emergency contact that you can call or message to let them know you're without power.  Get them to check on you and make sure that you're okay
• If you can't get in touch with your family or friends, see if a neighbour is able to help you
• If you have serious concerns for your health or wellbeing, call 111

Where possible, you'll receive prior notification of planned power outages which will let you know the affected timeframe.
 
While the power is off, treat all power lines, wiring and equipment as being live at all times as it could be restored earlier than planned.

• Turn off your appliances at the wall.  Use surge protectors for sensitive electrical equipment like computers and TVs to protect them when power is restored.
• Keep your fridge and freezer closed.  Your freezer can keep food frozen for up to 24 hours without power.
• If you're dependent on mains powered electricity for critical medical support have an emergency response plan in place.