Experiencing a fault or power outage?

Medically dependent without power?

If you are having problems with power supply and require electricity for medical equipment please

• Use back up power (generator or batteries) and call for an update
• Ask family or friends who have power if they can help
• If neither of these are available, we recommend seeking assistance from your nearest hospital. Call 111 if you require urgent medical attention or need an ambulance. Please read our non emergency information about letting us know if you are medically dependent.

Please see clause 5 of our terms and conditions.

Fault numbers to call:

Upper North Island

Far North

0800 867 363
Top Energy
Current Outages

Northland

0800 10 40 40
North Power
Current Outages
@NorthpowerNZ

Auckland

0508 832 867
Vector
Current Outages
Vector Smartphone Outage app
@VectorLtd

Counties

0800 100 202
Counties Power
Current Outages
@CountiesPower

Lower South Island

North Otago / Oamaru

0800 440 220
Network Waitaki 

Central Otago / Dunedin

0800 300 400
Genesis
Aurora Network
Current Outages

Southland / Invercargill / Clutha

0800 808 587
Powernet
Current Outages