Need to order a refill?

If you're already a customer you can order your 45kg LPG gas bottle refill in minutes through My Account or the Genesis Energy Mobile App. We'll arrange the delivery within 4 working days, excluding weekends and public holidays. For urgent deliveries, please give us a call on 0800 300 400

Alternatively you can order a refill by completing this form.

When to order refills

  • Check the indicator on a regular basis. If using for heating, check every second day during winter.
     
  • Check the indicator 12 hrs after its turned red (without any appliances turned on).
     
  • If it's still red after then you need to order a refill.
LPG meter
*May be green or clear when there is gas

How does it work?

One cylinder (primary) provides the main supply and the other (reserve) is a backup that provides extra gas when required.LPG primary tank
When the primary cylinder is empty, the regulator changes over to the reserve cylinder and the indicator turns red.

LPG secondary tank
Increased usage or cold weather can cause a drop in cylinder pressure causing a temporary changeover (red indicator). If the primary bottle is not keeping up with demand it will call on the reserve to help deliver the amount of gas needed.

Find out more about LPG bottled gas here.