PriceLock 17 Plan terms and conditions

Offer details

  1. To be eligible for the PriceLock17 Plan ("Offer"), you must be a selected existing Genesis Energy residential customer;
    1. for electricity Customers who:
      1. are on a standard single-phase residential connection:
      2. are not on an embedded network;
      3. are in one of the following electricity networks: United Networks (Waitemata), Vector (Auckland), WEL Network (Waikato), Powerco (Taranaki, Manawatu, Thames Valley) and Wellington Electricity (Wellington);
    2. for reticulated natural gas Customers in select regions;
    3. for dual fuel Customers:
      1. meet the eligibility criteria for electricity and natural gas Customers
  2. Customers set out in clause 1 must sign up to a 24 months price plan ("Plan") for the supply of electricity and/or natural gas within the specified timeframe on the Offer letter. If it is subsequently found that you do not meet the above eligibility criteria, Genesis Energy may remove you from the Offer. In those circumstances, subject to meeting Genesis Energy's acceptance criteria, you may be offered Genesis Energy's standard pricing for your network, pricing plan and meter type on its standard terms and conditions of energy supply. At the expiry of your current plan, you will be charged the standard applicable prices in effect at that time.
  3. If you switch your energy supply under the Plan to a different energy retailer during the term of the Plan, Genesis Energy may charge you an early cancellation fee of $150 (incl GST) per fuel type.
  4. Fixed energy prices do not apply:
    1. if Genesis Energy discovers an error in the prices
    2. To Genesis Energy's special fees and charges;
    3. If any information you gave us is incorrect (including but not limited to your meter type);
    4. If any information relating to your meter type is incorrect; and
    5. If your meter type or pricing plan (e.g. from Household to Classic or vice versa; Lifestyle to Convenience or vice versa) changes; or
    6. If you move home. (Customers can take PriceLock with them if they stay in the same electricity network)
  5. The promoter of the Offer is Genesis Energy Limited.
  6. This Offer is not available in conjunction with any other offer from Genesis Energy.
  7. Genesis Energy standard terms and conditions of energy supply apply.
  8. Subject to any applicable law which cannot be excluded, Genesis Energy, its employees and agents shall not be liable for any loss, damage or injury suffered or sustained (including but not limited to direct or consequential loss or loss arising from negligence) arising directly or indirectly out of or in connection with the Offer.
  9. Entry into this Offer implies full acceptance of all the terms and conditions of the Offer.