Friend get friend terms and conditions

Effective from 27 September 2016

Offer details

  1. To be eligible for the Friend Get Friend offer ("Offer"), you must be:
    1. an existing Genesis Energy residential customer ("Referring Customer") completing the Friend Get Friend referral process on the Genesis Energy Mobile App ("Referral Message") which generates a unique sign up code relating to that Referring Customer ("Code");
    2. a new Genesis Energy residential customer applying to switch your energy supply to Genesis Energy on an applicable plan or offer by clicking a Referral Message and completing an online sign up form ("Friend").
  2. The Offer includes, where a Friend is accepted as a new customer of Genesis Energy and begins to receive their energy supply from Genesis Energy ("Switch"), a $50 bill credit ("Friend Get Friend Credit") to be applied to the:
    1. Referring Customer's first Genesis Energy bill following the Switch provided that:
      1. the Friend's address is not the same as the Referring Customer's address (unless otherwise agreed by Genesis Energy);
      2. the Friend and the Referring Customer remain a customer of Genesis Energy at the date of that bill; and
      3. the Referring Customer has not previously received a Friend Get Friend Credit relating to that Friend; and
    2. the Friend's first Genesis Energy bill following the Switch provided that the Friend remains a customer of Genesis Energy at the date of issue of that bill.
  3. A Friend can only receive one Friend Get Friend Credit under the Friend Get Friend Offer.
  4. There is no limit to the number of Friend Get Friend Credits a Referring Customer can receive, other than the limitation set out in clause 2(a)(ii).


  1. All Friends applying to switch to Genesis Energy will be subject to our standard acceptance and credit criteria. Genesis Energy standard terms and conditions of energy supply and LPG terms and conditions will apply to the supply of energy to residential customer. Further information is available on the online sign up process which follows clicking a Referral Message.
  2. Genesis Energy respects your privacy. All information about our customers, or submitted during the application process, is held in accordance with our Privacy Policy. A Referring Customer will be notified that a Switch of a Friend has been completed, the name of the friend and that a Friend Get Friend Credit will be applied to their own account. However, Genesis Energy will not provide a Referring Customer with any other personal details of the Friend.
  3. Genesis Energy reserves the right to request proof of eligibility to receive a Friend Get Friend Credit in the event there is doubt over their eligibility of the Referral Message, and the right to disqualify any Referring Customer or Friend who tampers which the Code referral process or who submits an application with a Code that is not in accordance with these terms and conditions.
  4. Genesis Energy assumes a Referring Customer has the consent of the Friend to send them a Referring Message. If in the opinion of Genesis Energy a Referring Customer has breached the Unsolicited Electronic Messages Act 2007, Genesis Energy may report such breach and reserves the right to exclude that Referring Customer from the Offer.
  5. Referring Customers shall be responsible for their own text, network and internet costs relating to sending a Referral Message.
  6. Subject to any applicable law which cannot be excluded, Genesis Energy, its employees and agents shall not be liable for any loss, damage or injury suffered or sustained (including but not limited to direct or consequential loss or loss arising from negligence) arising directly or indirectly out of or in connection with the Offer or a Referral Message.


  1. The promoter of the Offer is Genesis Energy Limited.
  2. Friend Get Friend Credits are not transferable, refundable nor redeemable for cash. For the avoidance of doubt should a Referring Customer or a Friend cease to be a customer of Genesis Energy whilst their account has a remaining Friend Get Friend Credit, they will not be entitled to receive a cash payment for the relevant credit.
  3. Entry into this Offer implies full acceptance of all the terms and conditions of the Offer.