Move with Genesis and we’ll reward you with future facing tech

Moving House FAQs

How can I find out whether the new house uses LPG or piped gas (or neither)?

How much notice do I need to give?

Is there any fee to move properties?

What happens if I need to have power, temporarily at both the old and new houses?

Will my rates change at my new address?

Moved in but got no power

Moved in but got no power

First of all, do check that your main switch is in the ‘ON' position. If it is and you still have no power, give us a call to get things sorted.

Call us on 0800 300 400

Moving house tips

We've put together some helpful tips for every step of the moving journey, from planning to the moving day.