Bottled gas (LPG) will typically be located on the side of the house. A walk around the property will be all it takes to check if bottled gas (LPG) is at your home, you will find either bottles currently connected, or an LPG installation which looks like a regulator and 2 small pigtails coming from it.

Give us at least 3 business days' notice of your move and your new address so we can send you a final bill, and set up services at your new address. If you have already moved, or are moving, that’s all fine, please let us know as soon as you can and we can get everything sorted. It only takes a minute.

If you have an advanced meter we can take a final meter reading remotely, or if you have an old meter, we will need to send a meter reader around for a final reading at your old premises (a charge may apply) or, at our discretion, provide us with a final reading over the phone or via our website.

If you are moving into a flat/apartment, you should speak to your landlord/body corporate about the best way to access your meter as required.

Just let us know when the new power should start and when the old one should finish and we will take it from there. You may need to provide us with final and start readings so you are only charged for the power you use, we will let you know when we are setting up your new power account.

It entirely depends on your region and the meter type you have on the property. Our Customer Excellence Team can help with any queries regarding pricing at your new address, call us on 0800 300 400.