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LPG Value Packages Offer Terms and Conditions as at 17 August 2016
Offer Eligibility
To be eligible for the "LPG Value Packages" ("
Offer
"), you must:
be a new or existing Genesis Energy residential or SME business LPG customer;
sign up to a 12-month fixed term LPG Basic, LPG Essentials, LPG Plus, or LPG Freedom energy plan ("Plan") at your current home or business ("Property"), which will commence from the start date of your Plan as shown on your Genesis Energy bill ("Start Date"); and
be able to provide Genesis Energy or our Distribution Company with access to your Property for delivery and connection of LPG bottles.
If it is subsequently found that you do not meet the above eligibility criteria, Genesis Energy may remove you from the Offer. In those circumstances, subject to meeting Genesis Energy's acceptance criteria, you may be offered Genesis Energy's standard pricing for your delivery region on our standard LPG terms and conditions.
The Offer includes a flat monthly LPG charge during the 12 month term of the Plan which includes:
Total annual consumption of up to:
three 45kg bottles of LPG on the LPG Basic Plan;
six 45kg bottles of LPG on the LPG Essentials Plan;
12 45kg bottles of LPG on the LPG Plus Plan; or
24 45kg bottles of LPG on the LPG Freedom Plan;
Standard delivery charges; and
Annual bottle rental for two 45kg LPG bottles.
The promoter of the Offer is Genesis Energy Limited.
This Offer is not available in conjunction with any other LPG offer from Genesis Energy.
Genesis Energy's standard LPG terms and conditions apply.
www.genesisenergy.co.nz/lpg-terms-and-conditions.
Any changes to such terms during the period of your fixed term Plan will not take effect until after your initial fixed term Plan has expired, unless such changes are imposed by law.
Entry into this Offer implies full acceptance of all the terms and conditions of the Offer.
Ordering and Additional Bottles
Unless otherwise agreed in advance, we will deliver one 45kg LPG bottle to your property per order, and you may have a maximum of two 45kg LPG bottles supplied at your property under this Offer at any one time. New Genesis Energy LPG customers will be required, for safety purposes, to order two 45kg LPG bottles in their first order under their Plan.
All LPG bottles ordered under your Plan must be connected to your installation.
You may order additional 45kg LPG bottles for your property beyond the annual bottle limit for your Plan. The additional bottles will be charged at an additional rate per bottle ("
Additional Rate
") notified to you at the start of your Plan. You will continue to be charged the monthly flat rate fee for your Plan during the term of your Plan. There is no limit to the number of bottles you can order at the Additional Rate under the Offer.
An LPG bottle must be empty before a replacement bottle is ordered.
If you are an existing Genesis Energy LPG customer, any ordered but undelivered 45kg LPG bottles will form part of the Plan from the Start Date. This does not include bottles which have been delivered but not yet invoiced to you before the Start Date.
Early cancellation of your Plan
If you switch your LPG supply to another retailer, cancel your LPG Value Plan or cease to meet the eligibility criteria during the Term of your Plan, you will be charged an early cancellation fee ("
Early Cancellation Fee
").
The Early Cancellation Fee will be calculated as the difference (calculated at the date of cancellation) between the value of the LPG bottles you've ordered under your Plan (calculated at a rate of $105 per bottle ordered) and the amount you've paid us during the term of your Plan. To avoid doubt, you will not receive a refund from us if you cancel your Plan. Genesis Energy may waive or reduce the Early Cancellation Fee at our discretion.
Exclusions and expiry
The monthly flat rate LPG charge does not apply to Genesis Energy's special fees and charges, including fees for urgent deliveries, non-delivery and additional delivery fees.
If you are an existing Genesis Energy LPG customer you will receive a credit on your bill to refund you for the unexpired portion of your annual bottle rental as at the Start Date. You will not receive a credit for any unused portion of gas in your LPG bottles on the Start Date, although you may continue to use these LPG bottles until you are ready to order your first bottle under your Plan.
You will not receive a credit for any unused portion of gas remaining in your LPG bottles or any unordered LPG bottles on expiry or earlier termination of your Plan.
If you are also a Genesis Energy electricity customer, you will be eligible for a prompt payment discount on the electricity portion of your bill. LPG customers are not eligible for a prompt payment discount in relation to LPG accounts, which includes LPG Value Packages.
At the expiry of your current plan, you will be charged the standard applicable prices in effect at that time.
General
The promoter of the Offer is Genesis Energy Limited.
This Offer is not available in conjunction with any other LPG offer from Genesis Energy.
Genesis Energy's standard LPG terms and conditions apply.
www.genesisenergy.co.nz/lpg-terms-and-conditions.
Any changes to such terms during the period of your fixed term Plan will not take effect until after your initial fixed term Plan has expired, unless such changes are imposed by law.
Entry into this Offer implies full acceptance of all the terms and conditions of the Offer.