Managing your bill

Having trouble managing your bill? We’re here to help. Find support

LPG Value Packages Offer Terms and Conditions as at 17 August 2016

  1. To be eligible for the "LPG Value Packages" ("Offer"), you must:
    1. be a new or existing Genesis Energy residential or SME business LPG customer;
       
    2. sign up to a 12-month fixed term LPG Basic, LPG Essentials, LPG Plus, or LPG Freedom energy plan ("Plan") at your current home or business ("Property"), which will commence from the start date of your Plan as shown on your Genesis Energy bill ("Start Date"); and
       
    3. be able to provide Genesis Energy or our Distribution Company with access to your Property for delivery and connection of LPG bottles.
       
  2. If it is subsequently found that you do not meet the above eligibility criteria, Genesis Energy may remove you from the Offer. In those circumstances, subject to meeting Genesis Energy's acceptance criteria, you may be offered Genesis Energy's standard pricing for your delivery region on our standard LPG terms and conditions.
     
  3. The Offer includes a flat monthly LPG charge during the 12 month term of the Plan which includes:
    1. Total annual consumption of up to:
      1. three 45kg bottles of LPG on the LPG Basic Plan;
         
      2. six 45kg bottles of LPG on the LPG Essentials Plan;
         
      3. 12 45kg bottles of LPG on the LPG Plus Plan; or
         
      4. 24 45kg bottles of LPG on the LPG Freedom Plan;
         
    2. Standard delivery charges; and
       
    3. Annual bottle rental for two 45kg LPG bottles.
Ordering and Additional Bottles
Early cancellation of your Plan
Exclusions and expiry
General