LPG Terms and Conditions prior to March 2018

For commercial customers, who have specialised LPG equipment on site supplied by us and/or are refilled on site, our Commercial Terms & Conditions apply, for all other customers the below Terms and Conditions apply:

1. Introduction

These are the terms of your relationship with Genesis Energy.

In remaining, or becoming, a Genesis Energy LPG customer, you and Genesis Energy agree to these terms and conditions, unless agreed otherwise in writing.

These terms and conditions are a legally binding document between you and us.

These terms and conditions apply to LPG supplied to you by us and are effective from 1 July 2016.  However, if you are an existing Genesis Energy LPG customer on 1 July 2016, these terms and conditions will apply to you from 1 August 2016.  These terms and conditions replace any previous LPG terms and conditions we have with you.

Separate terms and conditions apply to any supply by us of electricity, reticulated LPG and reticulated gas to you.

Where we have used words in a bold in these terms and conditions, they have a special meaning and are defined at the end of these terms and conditions.

If you wish to contact us, please:

  • write to us at:
    Genesis Energy Limited
    Waikato Mail Centre,
    Private Bag 3131,
    Hamilton 3204,
    • or email us at[email protected],
    • or call us on:
      • 0800 300 400 if you are a residential customer,
      • 0800 600 900 if you are a business customer,
      • 0800 600 950 if your premises are in a rural area
    • or fax us on 0800 110 999.

2. How do you become a Genesis Energy LPG customer?

6. Delivery