To apply to become a customer you can:
- complete LPG Signup Enquiry Form, available from our website or our mobile app,
- or email us at the email address set out above,
- or call us on the relevant number set out above,
- or fax us on the number set out above.
If
you have moved to
your premises and started using
LPG, you will still need to contact
us to apply to become a customer.
An agreement between
you and
us is formed on these terms and conditions when, in
our sole discretion,
we accept
your application to join
us. The agreement will apply from the date on which
you first use
LPG supplied by
us, and
you will be liable to pay
our charges from that date. Where
you apply to join
us before using
LPG supplied by
us, we will endeavour to commence the supply of
LPG to
you as soon as possible following
our acceptance of
your application.
What information do we need from you?
To become a customer
you will need to provide
us with some personal information.
We may use this information for a number of purposes as set out in our Privacy Policy.
You can view
our Privacy Policy via
our website.
We may also request information (including credit information) from relevant third parties such as credit reference agencies and other
LPG retailers prior to
you becoming a
Genesis Energy customer and at any point while
you are a
Genesis Energy customer, as part of
our credit criteria.
If any of
your personal information changes (including
your contact details) please tell
us immediately so that
we can update
your account information.
What do we do with your personal information?
Any personal information
you give
us is strictly confidential and will be kept secure and held by
us in accordance with the Privacy Act 1993. A copy of
our privacy policy is available on
our website. That policy outlines how
we deal with
your personal information.
You can access
your personal information held by
us on request and correct it if it is wrong.
Can more than one person be a customer?
If more than one person is the customer at any
premises, these terms will apply to each of
you jointly and severally. This means that each of
you may individually be responsible for paying
our entire invoice, and that everyone who wishes to become a customer will have to contact
us.
You may nominate a person to make decisions for
you under these terms. However,
you are still responsible as a customer.
What if you have unpaid invoices?
As a customer,
you will be responsible for paying all fees and charges and for making sure the requirements of these terms and conditions are met.
We will give
you reasonable notice if circumstances arise, or are likely to arise, which mean that
you will incur a fee in addition to
your standard rates for
LPG supplied by
us, including for unpaid invoices.
You agree that
we may add any of
your unpaid invoices with
us from other
premises to
your next
LPG invoice for
LPG used at
your new
premises.
Please note that if
you, or another person at
your premises, has any unpaid invoices with
us,
we may refuse to supply
LPG to
your premises or accept
you as a customer until that invoice has been paid.