Experiencing a fault or power outage?

There can be a few reasons that your power or gas is out. Find out what to do and where to get info on the outage.

Women outside house on phone
Child playing with torch

Safety first

If you smell gas inside, get out immediately and leave doors open and treat all power lines as live at any time. If there is any risk to people or property (like fire), call 111.

Experiencing a fault or power outage?

Check the below information first for the best way to get a status update or report a power fault or outage.

Medically dependent

If you require urgent medical attention, please call 111 immediately.

It's important that you let us know if you or someone in your home is dependent on mains powered electricity for critical medical support, where a loss of electricity could result in immediate harm or loss of life. Here's some info about what to do with power outages.


What to do without power

Please follow the below instructions below if you're medically dependent.

Emergency response plan

We're unable to guarantee uninterrupted supply so it's important that you have an emergency response plan in place. Things to consider are:

Kids in kitchen using water

No hot water?

If you've had a power outage and still experiencing no hot water, follow these instructions based on your fuel type.

Electric hot water

It can take about 6 hours for your water to reheat following an outage or if you have used all your stored hot water.

You may be experiencing load management which is how the network manages periods of high or peak electricity demand, generally in the morning or early evenings. It is done by sending a signal to switch off the controlled supply (usually hot water cylinders) and when the power demand eases, the network sends out a signal that switches the controlled supply back on. This shouldn’t mean cold water, unless you've used up the hot water already stored.

Gas hot water

Your pilot light might be out. We recommend contacting a registered plumber or gas fitter who can relight it.

Women in kitchen looking at phone

Preparing for a planned outage

Where possible, you'll receive prior notification of planned power outages which will let you know the affected timeframe.

While the power is off, treat all power lines, wiring and equipment as being live at all times as it could be restored earlier than planned.

Upper North Island

Fault numbers to call

Far North

Top Energy
0800 867 363


0800 104 040


0508 832 867


Counties Power
0800 100 202

Central North Island

Fault numbers to call

Hamilton & Waikato

WEL Networks
0800 800 935

Te Awamutu

Waipa Networks
07 870 2000


Waipa Networks
07 827 2000

Visit the website for a link to their Facebook page.

Thames Valley & Tauranga

Genesis & Powerco
0800 650 950

King Country & National Park

The Lines Company
0800 367 328

Eastern Bay of Plenty & Whakatane

Genesis & Horizon Energy
0800 300 400

Rotorua & Taupo

Genesis & Unison Network
0800 300 400

Gisborne & East Coast

Eastland Energy
0800 206 207

Hawke's Bay

0800 286 476

Lower North Island

Fault numbers to call

Central Hawke's Bay

0800 667 693


0800 808 039

Taranaki, Manawatu, Rangitikei, Wairarapa & Whanganui

Genesis & Powerco
0800 680 980

Kapiti & Horowhenua

0800 567 876


Genesis & Wellington Electricity
0800 400 777

Upper South Island

Fault numbers to call


Marlborough Lines
03 5777 007


Nelson Electricity
03 546 9256


Network Tasman
0800 508 100


Genesis & Buller Electricity
0800 300 400

West Coast

Genesis & Westpower
0800 300 400

Central South Island

Fault numbers to call

North Canterbury & Kaiapoi

Mainpower NZ
0800 309 080

Christchurch & Central Canterbury

Genesis & Orion Networks
0800 300 400

Mid-Canterbury & Ashburton

Genesis & EA Networks
0800 300 400

South Canterbury & Timaru

Alpine Energy
0800 66 11 77

Lower South Island

Fault numbers to call

North Otago & Oamaru

Network Waitaki
0800 440 220

Central Otago & Dunedin

Aurora Network
0800 22 00 05

Southland, Invercargill & Clutha

0800 808 587