From meter relocations to import/export meters and everything between - we've got you sorted.
Let's get your metering change underway
We just need a bit of information to organise any change to your metering. Keep reading to find out what to do.
Meter relocation, recertification, or permanent disconnection
If you require a meter relocation, meter recertification, or permanent disconnection of your property, simply fill out our meter change form.
Capacity change or combination
To request a capacity change (increase or decrease), or a Combine and Centralise (combining 1 or more connections into 1 remaining ICP), simply email our friendly team.
If you've recently had distributed generation installed and require an import/export meter, simply fill out our distributed generation meter request form.
Got some questions?
There are two types of meters used to gauge your energy bills.
A Standard, analogue meter - a meter reader visits your property/business to record an actual read. On the months we don’t collect a read, your bill will be an estimate.
As part of our terms of supply, we plan to read the meter(s) at least once every two months. You will need to provide us safe and unobstructed access to the metering equipment.
A Smart Meter - your exact energy use is captured, and the data is sent directly to Genesis. This meter also allows Energy IQ to analyse data about a household’s exact power use without the need for a meter reader coming to your home or work. You can then track how you could be more energy efficient. Not yet registered for Energy IQ? Register now - it's quick and easy.
(We may need to provide estimated readings and/or visit your property/business if technical issues or for maintenance and auditing purposes occur. As part of our terms of supply, we plan to read the meter(s) at least once every two months. You will need to provide us safe and unobstructed access to the metering equipment.)
When you enter your own meter reading, we'll generate a bill based on this actual reading instead of an estimate.
An estimate is used every second month or where we've been unable to gain access to your meter.
If you've received communication from us regarding no access, please don't submit your read here - call 0800 300 400 to discuss.
For Residential customers
To submit a meter reading, head to Energy IQ and we'll send you a bill within five working days. If for some reason we aren't able to process your reading, we'll contact you.
For Business customers
To submit a meter reading, simply complete this form and we'll send you a bill within five working days. If for some reason we aren't able to process your reading, we'll contact you.
Reading a Smart Meter
- Your Smart Meter's screen will automatically change its display every eight seconds. To stop the screen changing, just press the ‘SELECT' button.
- Your meter reading will appear on the screen.
If you switch off your main electricity switch we won't be able to read your Smart Meter remotely and may need to provide you with estimated meter readings until your electricity is switched back on.
Press and hold the button above “OK” for 4 seconds, the LCD screen will turn on and the reading will be displayed.
The LCD screen will remain blank to save battery usage. To see the meter reading, press and hold the button above “OK” for 4 seconds, the LCD screen will turn on and the reading will be displayed.
Reading a Standard Meter
- Standard meters are read left to right and if the dial is sitting between two numbers, read the lower number.
- Numbers show in an odometer style, like reading kilometres on your car. They have red decimal places which we don't count when reading.
- If you have a meter with clock dials, write down the corresponding figures from left to right as you read them. If the pointer is between two numbers, note the lower number, except when the pointer is between 0 and 9 in which case, read 9. When the pointer is on a number, you need to check the arm of the clock immediately to the right. If the pointer on the right-hand clock is between 9 and 0 then write down the lower number for the clock to the left. If the pointer is between 0 and 1 then write down the higher number for the clock to the left.
- Your gas meter measures the amount of gas you use in hundreds of cubic meters (cm3).
- If your meter has an odometer-type dial, simply read the numbers from left to right.
- Some gas meters may have two rows of dials. To read this older type of meter, look at the top row of dials. Record the numbers as indicated by the pointer on the dial.
- If the pointer is between two numbers, record the smaller number. The only exception is if the pointer is between 0 and 9, then the number recorded is 9.
- If the pointer appears to be directly on a number, check the dial immediately to the right. If the pointer on the right-hand dial has reached or passed zero then the higher number can be recorded. If the dial to the right has not passed zero, record the smaller number from the dial on the left.
The meter shown above reads 2710. If the meter read 2610 last month, you would have used 100 cm3 of natural gas.
What do the numbers mean on my meter?
Electricity is priced per kilowatt-hour [kWh], often called a ‘unit'. The numbers on your meter are the amount of kWh used.
A kWh is equal to 1000 watts used over a one-hour period. For example 10 x 100 watt light bulbs switched on for one hour.
An average New Zealand household will use 8000 kWh of power per year, or around 22 kWh per day. This changes depending on where you are in the country, but a two-person household in Auckland will spend around (2) $200 on power a month.
A standard washing machine will use 115 kWh power and cost around $64 a year to run (3) (on a warm wash). In comparison, a full (4) desktop computer can use up to 600 kWh per year (5) (when you add in the modem, printer and speakers) assuming it is used for 8 hours each day). This could bring the cost per year to around $150. A laptop on the other hand uses far less electricity: 150 – 300 kWh per year and closer to $40 per year.
At Genesis, we have several electricity pricing plans to suit your household's usage.
Why should I read my own meter?
When you receive an estimated power bill you can always check our estimate with the actual meter reading. If the two readings vary greatly then you may wish to provide us with your reading. This has the advantage of:
- Billing you to a reading based on your actual usage as opposed to an estimate. This may have the effect of reducing fluctuations between actual and estimated bills.
- Allowing you to have more control over your usage. Monitoring your own electricity and /or natural gas readings will allow you to view your usage pattern and identify if any sudden increases occur, rather than having to wait until the next actual reading by a meter reader.
When should my meter be read?
We usually read your meter every two months, so each alternate bill may be estimated based on your previous electricity/natural gas usage.
The frequency of your meter being read largely depends on the placement of the meter in your property/business. If your meter is placed in a restricted area then the number of actual reads by meter readers may be reduced. However, there are ways that we can arrange secure access, so please contact our residential team on 0800 300 400 or our business team on 0800 600 900. Alternatively, you can arrange to have your meter read at a time that is convenient to you; there is, however, a small fee for this service.
We usually read your meter every two months, so each alternate bill may be estimated based on your previous electricity/gas usage.
When you receive an estimated bill, you can always check our estimate with the actual meter reading. If the two readings vary greatly then you may wish to provide us with your reading.
This has the advantage of:
- Billing you to a reading based on your actual usage rather than an estimate. This may have the effect of reducing fluctuations between actual and estimated bills.
- Allowing you to have more control over your usage. Monitoring your own electricity and/or natural gas readings will allow you to view your usage pattern and identify if any sudden increases occur. Another way you can view Usage is through Energy IQ. Not registered for Energy IQ, you can do that here.