Medically dependent customers

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  • Medically dependent customers

Our Te Tira Manaaki o Kenehi (Genesis Caring Team) is here for you

Genesis provides a wide range of services to support those who are medically dependent, or who simply need help controlling and managing their power bills.

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Let us know

If you or someone in your home is dependent on mains powered electricity for critical medical support, where a loss of electricity could result in immediate harm or loss of life, it’s important that you let us know.

Chat with us so we can start the process of flagging your account for medical dependency.

Medical form

Medical dependency can only be confirmed once we've received a completed medical dependency form signed by your health practitioner.

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Power outage or emergency

If you're medically dependent and without power, please read this important information on what to do.