Help and support for your energy plan 

consumer-care

Consumer care and support

Our Te Tira Manaaki o Kenehi (Genesis Caring Team) is here for you. You can read our full Consumer Care Policy below.

Consumer care

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To speak with us about critical medical supply, please call 0800 400 460 or visit our dedicated webpage to submit an application. We're here for you.

Need to know more?

Te Tira Manaaki o Kenehi (Genesis Caring Team) is here to better serve and support you through good times and bad. They’re a dedicated bunch, ready to talk options for managing your power bill.



Introducing Te Tira Manaaki o Kenehi

We’ve got options to help smooth out the highs and lows of your energy bills, by paying the same amount for every bill. It’s called Control-a-bill. 

And our handy app, Energy IQ, helps you view bills, track your usage, and see how much electricity you’re likely to use in the coming weeks. You can even book your free Power Shout hours. Take a look. 