When do I need to let you know that I'm moving?

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  • When do I need to let you know that I'm moving?

Complete our home move form online or in Energy IQ at least 3 business days' before your move so we can send you a final bill, and set up services at your new address. If you have already moved, or are moving, that’s all fine, please let us know as soon as you can and we can get everything sorted. You can contact us on 0800 300 400.

If you have an advanced meter we can take a final meter reading remotely, or if you have an old meter, we will need to send a meter reader around for a final reading at your old premises (a charge may apply) or, at our discretion, provide us with a final reading over the phone.

If you are moving into a flat/apartment, you should speak to your landlord/body corporate about the best way to access your meter as required.