What is One Bill and how can I get it?

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  • What is One Bill and how can I get it?

One Bill puts an end to multiple energy bills

If you have more than one property or utility type and currently receive multiple bills from us, One Bill* might be of interest to you.

One Bill conveniently rounds up your energy bills and provides a handy one-page summary showing the total due for them all, which means*:

  • you'll have fewer bills to open and file
  • you can make just one payment
  • budgeting will be easier

Plus with One Bill you get to choose whether you group all or just some of your properties or utilities.

You can sign up now by filling in the form, or by calling our Customer Excellence Centre on the numbers below:

Residential team 0800 300 400

Business team 0800 600 900

Just have a copy of all your current individual Genesis bills handy. We'll need to know your customer numbers which can be found on the top right hand side of your bills.

*Eligibility criteria and One Bill terms and conditions apply.    

What is One Bill?

‘Genesis is offering One Bill which is a consolidation of all invoices to provide you with one invoice each month, giving a summary of your total balance, as well as a breakdown of each utility.

One Bill means you only need one customer number to make payments to, or have one suitable payment method set up through Genesis.  

Need more information?

Why does Genesis offer this One Bill Service?​

One Bill is designed to make things easier and more convenient, giving you the power to have only one bill to open, pay and file.

Will it cost me anything to switch to ‘One Bill'?

No, it will not cost a thing to switch to One Bill. 

How do I switch to the One Bill?

If you're keen to switch to One Bill simply register online at www.genesisenergy.co.nz/one-bill and we'll handle the rest.

Alternatively, give us a call on 0800 300 400.

Does changing into this format affect any of my individual accounts?

No, switching to the One Bill will not affect any of your individual accounts. However there may be changes to the billing cycle or other details regarding payment method to ensure that billing is efficient.

Do I need to change anything else as a result of moving to One Bill?

No, switching to the One Bill will not affect any of your individual accounts. However there may be changes to the billing cycle or other details regarding payment method to ensure that billing is efficient.

When can I expect to receive the first One Bill?

As soon as you let us know you're keen to switch to One Bill, we will update your details at our end. Due to the different billing cycles, there could be a one month delay until you receive your first One Bill.

Is there a limit to how many bills I can have on the One Bill?

No, there is no limit with electricity consumers, but if you have more than 10 properties give us a call on 0800 300 400 to find out if this product is the best option for you.

What will my new bill look like?

The One Bill will be made up of a number of pages; the first will have a summary of the total payments since your last bill and a current account summary showing the total amount due for all accounts. The pages that follow would provide a detailed breakdown of usage and payments since your last bill for each property.

Can I consolidate only a few of the sites on my account or do I have to combine them all?

You can consolidate as many properties or utilities as you like. All you need is to provide us with the consumer numbers of the properties or utilities you would like to combine. Please note: there is a limit to one Natural Gas utility per One Bill.

How do I know what my customer number is?

You can find this on the top right hand side of your bill.