Here are the easy ways you can pay your bill:

Auto-pay is the easy way to take care of your energy bill by automatically paying the full amount of your bill on the due date each month. With Auto-pay, you can pay your energy bill by setting up a recurring payment by direct debit from your chosen bank account, or from your credit or debit card each month. This means you won’t have to worry about missing a payment, or have the hassle of paying your bill each month manually.

With an Energy Plus (Fixed or Flexi) plan, you’ll get a 2% discount for paying by direct debit, and a 1% discount for paying by recurring, variable credit or debit card. Even better, we don’t charge any credit card fees on recurring payments for our Energy Plus plans*. This applies to Residential customers only.

You can set up Auto-pay in the <a href="https://myaccount.genesisenergy.co.nz/app/account/bill/payments">Energy IQ app</a>&nbsp;or by calling during our <a href="https://~/help#call">business hours</a>&nbsp;and follow the prompts for billing and payments:

<a href="tel://0800300400">0800 300 400</a> for residential customers.

<a href="tel://0800600900">0800 600 900</a> for business customers.

By choosing direct debit, you give us the authority to deduct the amount due on your bill from your bank account or card each month.

*A transaction fee applies to all credit and debit card transactions for all plans other than Energy Plus plans, and to one-off credit and debit card transactions for Energy Plus plans.

<a href="http://~/terms/direct-debit-terms">Direct debit</a> and <a href="http://~/terms/credit-card-terms">credit card</a> terms and conditions apply.

Simply log in to your <a href="https://myaccount.genesisenergy.co.nz/app/account/bill/payments">Energy IQ app</a> to make a one off or recurring payment via Credit/Debit Card.

Take your Genesis bill with you to any NZ Post Shop to pay by cash or EFTPOS^. Want to find your nearest NZ Post Shop? Use the&nbsp;<a href="https://www.nzpost.co.nz/tools/postshop-kiwibank-locator" target="_blank">Post Shop locator</a>.

^$1.40 payment administration fee applies.

Internet banking allows you to make the payment when it suits you - any time on or before the due date.&nbsp;Complete this <a href="https://media.genesisenergy.co.nz/forms/for-business_automatic-payment-form.pdf">form</a>&nbsp;or request from your bank with the following details:

Reference: Use your customer number as reference - find this at the top right hand side of your bill.

If paying from an International bank account please&nbsp;ensure you specify SWIFT CODE: WPACNZ2W

We know that changing seasons and other factors can mean that your energy usage can be a bit all over the place.

That's why we offer Control-a-bill, a <b>fixed direct debit plan</b> that lets you spread your energy payments out evenly, so you pay the same amount weekly, fortnightly or monthly, helping you budget better and take control of your energy payments.

If you want to request Control-a-bill, visit the links below or <a href="http://~/help/faqs/ways-to-pay-your-bill?openchat=true">chat with us</a>.

<a href="http://~/help/faqs/control-a-bill">Request Control-a-bill</a> for your home account.

Or <a href="http://~/help/faqs/control-a-bill">visit our Control-a-bill FAQ</a> for more details.

To pay over the phone with your Visa or Mastercard,&nbsp;contact us on the numbers below, follow the prompts for billing and payments:

*A credit card&nbsp;<a href="http://~/for-home/products/explore-pricing/special-fees">processing fee</a>&nbsp;applies to each credit card transaction.

We’re here to help and you can easily request a 14 day extension on your overdue balance in <a href="https://myaccount.genesisenergy.co.nz/app/account/bill/payments">Energy IQ</a>. Please contact us during our&nbsp;<a href="https://~/help#call">business hours</a>:

Either type a message via <a href="http://~/help/faqs/ways-to-pay-your-bill?openchat=true">Web chat</a>

Or call us and follow the prompts for billing and payments

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- <a href="tel://0800300400">0800 300 400</a> for residential customers. 

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- <a href="tel://0800600900">0800 600 900</a> for business customers. 

Our <a href="/help/customer-care">Customer Care</a> page also outlines the full-range of support we can offer you.&nbsp;