Understand overdue accounts

Need more time to pay?

We’re here to help.

You can request a 14 day extension on your overdue balance in Energy IQ

If you want to talk about what options are available for you, chat with us and we’ll be happy to discuss this with you.

Need some further assistance

If you’re having trouble paying your bill, Genesis provides and supports a range of options to help you. 

  • Control-a-bill (link to CAB FAQ page) might work for you by evening out the amount you pay
  • Contact FinCap who can help you get budgeting and financial capability advice
  • Work and Income New Zealand may be able to lend you a hand, call them on 0800 559 009
  • If you live in Porirua, South Auckland or Rotorua we can refer you to EnergyMate who are trained financial mentors from their community who can give advice based specifically on your needs 

If you’re not sure what would be right for you, chat with us so we can talk about your options.