You can request a refund through <a href="https://auth.genesisenergy.co.nz/auth.genesisenergy.co.nz/oauth2/v2.0/authorize?p=b2c_1a_signin&amp;client_id=8e41676f-7601-4490-9786-85d74f387f47&amp;response_type=code&amp;redirect_uri=https://myaccount.genesisenergy.co.nz/auth/redirect/&amp;response_mode=query&amp;scope=8e41676f-7601-4490-9786-85d74f387f47%20offline_access&amp;deviceId=2d1c93e2-1a8a-44e8-a825-34a54ebd3bc9&amp;platform=Web&amp;state=eyJwb2xpY3kiOiJiMmNfMWFfc2lnbmluIiwiZGVlcExpbmsiOiIvYXBwL2FjY291bnQvYmlsbC9wYXltZW50cz9fZ2E9Mi4yMDM2ODk2ODcuNjM4MTg1MTUuMTY0NTU2NzM0Ny05MzY3MzMxOTQuMTY0MjAyNDczNiIsInZlcmlmaWVyIjoiZWMyOTBiYjQ1ODc5NDc2MDhlZTViM2E5ZWUwNDI4NzQyYjczMWE1MjU1NWRjNjY1MGFjMWJmMzhiZmZjYmVmMyJ9&amp;code_challenge=Q6AKbSAj7mYdVD_Rq-FVnPO0iUPKti5e31h0bNbKY4M&amp;code_challenge_method=S256">Energy IQ</a> if you meet all of the following:  

You must have a credit balance on your account 

You must have no outstanding balance across any of your accounts with us  

You must have a bill based on an actual meter reading, not an estimate 

You’ll receive your refund within 2-3 working days, if it’s over $800 this can take up to 5 working days. 

If you are on Control-a-bill,&nbsp;fixed direct debit, you can request a refund by contacting us as we will need to discuss how a refund will affect your future payments. This means we may need to adjust your payment amount as a result. Contact us during our <a href="http://~/help#call">business hours</a>:

Or call us and follow the prompts for billing and payments 

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - <a href="tel://0800300400">0800 300 400</a> for residential customers 

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - <a href="tel://0800600900">0800 600 900</a> for business customers 

Home

Business

How can I request a refund?

Payments

We're currently experiencing issues with the sign up form on our website. We're working hard to resolve this, thank you for your patience.