Receiving my bill

Benefits of eBilling

  • No more piles of paper lying around.
  • The faster way to receive your bills.
  • Easily track your transactions and expenses electronically via Energy IQ.

How can I get my bill by email?

You can request ebill through Energy IQ.

Chat with us on Contact & Support page, or call us on 0800 300 400.  

I haven't received my bill

Ensure our emails reach you by adding [email protected] to your address book. This will add Genesis Energy as a Safe Sender.

With spam on the rise worldwide, please check your spam or junk folder of your mailbox.  As email providers make improvements for spam protection this can mean that you may need to re-do the safe sender process from time to time to ensure that you continue receiving emails from us.

Need to see your invoice in the mean time?

You can view your bills if you log on to Energy IQ.