Which company will be installing the smart meters?

Vector Metering or Powerco (or one of their approved sub-contractors) will be installing the smart meters. They'll carry an ID badge showing their name and the name of the company they work for.

Is there anything I will need to do before the installation?

Please move any obstacles from in and around your natural gas meter, so that our metering technician can safely install your new meter.

Remember, as your gas supply will be disconnected while we replace your meter, you won’t be able to use any gas appliances during this time.

For the reconnection of your gas supply after the meter installation, an adult is required to be home. This is for safety reasons, as your appliances may need to be re-lit. This needs to be done by a technician or gas fitter.

How long will the installation take, and will my gas supply be interrupted?

There will be a short interruption to your gas supply. If you are home for the installation, it'll take about 45 minutes.

If you are not home, then the metering technician will leave the gas turned off until you return home. A calling card will be left in your letterbox and the metering technician will return that evening and carry out the final checks, turn the gas on and relight pilot lights.

You held a key/gate security code for accessing my old gas meter, can I get it back/will you destroy it?

If you require your key back, you can contact us to request it be returned to you.

30 days after your smart gas meter is installed, we'll write to you asking if you want to have your key returned. If we don't hear back from you, we'll arrange for your key to be securely destroyed. We'll also delete any alarm code information we hold in our systems.

Will the gas smart meter fit where the old meter is now?

Yes it will, the pipe inlet and outlet are standardised to allow these to be switched out easily.

Will the gas smart meter still require a cover?

Yes, we will replace the meter and retain the current cover. If we need to replace more than just the meter, we may also install a new meter cover.