How do I get connected?

How to Get Connected

As one of the few providers in New Zealand that can take care of your electricity and gas, getting connected with Genesis has never been easier. Whether you are switching to us from another provider, or this is the first time you've needed energy supply, we can help.

Couple of questions

It is really easy to get connected. Complete our online form or contact our customer services team on 0800 300 400. To get started, we will ask you for the account holder’s name, driver licence details and the property address. For gas, we will ask you if the property is connected to mains gas or if you will be needing LPG bottles.  

Add Natural Gas

Sign up for natural gas

Enjoy the benefits of natural gas with Genesis:

  • Flexible or fixed-term gas plan options
  • Energy management tools
  • Get Power Shouts on an Energy Plus plan
  • Combine with electricity and get an extra 5% discount
  • New Zealand-based customer service centre

Add LPG

Sign up for LPG bottled gas

Enjoy the benefits of LPG bottled gas with Genesis:

  • Easy ordering via the Energy IQ app
  • Reliable and safe delivery
  • If you’re switching from another provider we’ll collect and return their bottles when we make your first delivery, so you won’t be without gas.
  • Get Power Shouts on an Energy Plus plan
  • Combine with electricity and get an extra 5% discount.

Solar?

If you have existing panels or would like to know about solar click here.

We’ll take care of the rest.

Once we have the information we need, you can select a plan to suit your household’s needs and let us know what date you want the power on. Typically, connections go live within 1 to 14 days. To request an urgent connection, call 0800 300 400 (from overseas +64 7 838 7863) and speak to a member of our customer services team. We can take care of disconnection at the old house, or arrange the switch if you are coming from another energy provider.

Moving to New Zealand?

We will do everything we can to make the connection process stress free. Once you have a property address, visit our help page or call 0800 300 400 (from overseas +64 7 838 7863) and we can answer any questions or fill in any blanks.