Forgotten password or login/username

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  • Forgotten password or login/username

I’ve forgotten my password

If you’ve forgotten your password, simply click ‘forgot password’ on the log in screen then enter your email address. 

We’ll send you an email with a “Magic Link” that you can click through on, and you’ll be logged in to the app straight away. 

The email address you enter will only work if it’s the same one you provided when you registered for Energy IQ (the Genesis app). 

I’ve forgotten my login/username

If you’ve forgotten your login/username, you can use the email address that you originally set up for Energy IQ (the Genesis app) instead.  

Note:  The email address for Energy IQ may be a different email address to the one you use for other things (even with Genesis).  If you’ve tried all your possible email addresses and still haven’t got an email from us, call us on 0800 300 400 and we’ll sort things out.