Having gas bottle refills safely delivered to your property is a crucial part of using <a href="https://www.genesisenergy.co.nz/for-home/products/bottled-gas">LPG in your home</a>. New Zealand households using bottled gas will likely require <a href="https://www.genesisenergy.co.nz/tips-and-tricks/articles/what-is-lpg-bottled-gas">between 4 and 12 gas bottle home deliveries</a> every year, so it’s important to know what to expect with your LPG bottle deliveries, and what you can do to make sure your Genesis bottled gas delivery goes smoothly.&nbsp;

Top tips to make gas bottle delivery easy

Ensure that your property is free of hazards – gas bottle deliveries will not be made if there is a health and safety risk to the delivery drivers.

You don’t need to do anything with the existing bottles in the lead up to your gas bottle delivery – the driver will know which bottles need replacing based on the indicator on the appliance.

Make sure there is space for the delivery driver to park safely and legally while making the delivery.

Ensure trees are trimmed for the delivery truck, the access way is clear, and the ground is firm and non-slippery as the bottles are heavy.

Ordering by 1pm the day before will help us deliver your bottles on time.

How do I know that my bottled gas has been delivered?

You'll receive an SMS or email when we've delivered your bottles. If we don’t have contact details for you, we'll leave a card.&nbsp;

Note that Genesis gas bottle deliveries are not scheduled on public holidays, so make sure you check your bottles in the lead up to public holidays to see if you’ll need a bottle delivered before the holidays. Unscheduled deliveries may incur an additional fee. If you’d like to learn more about what makes up your bottled gas bill explore our <a href="https://www.genesisenergy.co.nz/for-home/products/explore-pricing/bottled-gas">LPG pricing breakdown</a>.&nbsp;

The easiest way to track your order and check the delivery date is through <a href="https://myaccount.genesisenergy.co.nz/login">Energy IQ</a>.

I’ve run out of gas quickly, were they full when delivered?

All our LPG bottles are filled and weighed at our local LPG Depots, before being loaded on to a delivery truck. Our delivery trucks also have location trackers on them, to tell us which address they have delivered to. If you believe we delivered an empty bottle, replaced the incorrect one, or not delivered at all you must first check: 

You’re fully out of LPG by pouring warm (not boiling) water down the side of the LPG bottles. As LPG is very cold, a line of condensation should appear where the level of LPG is, within 30 seconds to 2 minutes 

Your LPG bottles are both turned on. You can check both bottles are turned on by turning the top of each one 

Check your appliances are on (and also check if they need to be reset like an infinity hot water system does after a power outage). 

If you have completed these checks and still have no LPG, or very little, please contact us: 

For residential customers – call <a href="tel://0800300400">0800 300 400</a> and select option 4

For business customers – call <a href="tel://0800600900">0800 600 900</a> and select option 2