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FAQs
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Billing
Understanding LPG and my bottled gas bill
What is One Bill and how can I get it?
Consumption data reports for customers
Why haven’t I received my email bill/ebill?
Receiving my bill
Understanding my bill for my home
Ways to pay your bill
Understanding my bill for business
Electric vehicle
How much does charging an electric vehicle cost?
What is smart charging for an electric vehicle?
Will using a fast charger frequently ruin my EV’s battery?
How long does it take to charge an electric car at home?
Is it bad to leave your electric car plugged in?
Should I charge my EV to 100%?
What if I move properties?
I've ordered an EV but it hasn’t arrived yet, can I be put on the plan now?
Why is the day rate more expensive than my current rates?
What tools do you provide to help me manage my EV?
Can I have this plan at more than 1 property?
How long can it take to get setup on the Energy EV plan?
What can I expect to happen to my bill?
Electricity
How do I save money on electricity?
Where can I find electricity pricing?
Energy IQ
Register for and use Energy IQ
Forgotten password or login/username
Genesis School-gen Trust
More information on donations and tax certificates
Genesis School-gen Trust information
LPG gas
Who should install gas equipment?
How to order an LPG bottle
What are the characteristics of gas?
What to do in a gas emergency or if you suspect a gas leak
When should I order?
Bottled gas (LPG) delivery
Where to take my LPG bottle to be filled
Advice for LPG users
What do I do if a bottled gas appliance doesn't work?
Manage and update account
Deceased Estates
How do I get connected?
What plans and pricing are available with Genesis?
How do I update my account details?
How do I cancel my account?
Metering
Why have I received an estimated bill?
How do I know which type of meter I have?
How do I submit my meter read?
Reading your Standard or Smart Meter
Moving house
Can I have power at both the old and new houses for a while?
Does my new house have LPG or piped gas?
Is there a fee to move properties?
When do I need to let you know that I'm moving?
Will my rates change at my new property?
Submitting a meter reading after moving home
Can I take Control-a-bill with me?
Outages
Gas emergency or outage
Payments
Understand overdue accounts
Vulnerable customers
Set up and change Auto-pay
Medically dependent customers
Request a Refund
Control-a-bill
Power Shout
Can I choose which of my properties has my Power Shout?
How much free power do I get?
Why can’t I see my Power Shout credit in Energy IQ?
I forgot about my free power booking, can I change it?
Why are you encouraging me to use more power with Power Shout?
How can I get Power Shout hours?
Does the amount of free electricity I receive for each Power Shout change?
How will I know when my Power Shout hours will expire?
How does Power Shout work?
Can I transfer my Power Shout balance to my new address?
Using your Power Shout safely
When can I use my Power Shout hours?
Who is eligible for Power Shout?
Solar
How much will I save?
Is my house suitable for solar?
What is the buyback rate?
What will be affected on my roof?
What size are the solar panels?
Do I need planning permission or other consents?
What happens if I have a fault with my solar system?
How much maintenance do solar energy panels require?
Will the solar panels still operate if I have no electricity?
Which direction should my panels face?
What if my property is 3-Phase?
Dividends
What currency do you pay your dividends in?
Shares and bonds
Shares and bonds information
Shareholders and bond holders
Shareholder and bond holder information
Can I contact the Board of Directors?
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