COVID-19 information
As a generator and retailer of electricity, and provider of gas, we are classified as an Essential Service by the Government. We are committed to supporting our customers, our people, and New Zealand through this time. Please check our website regularly for updates.
Genesis’ Care Package
Our Care Package has been extended to include anyone financially impacted by COVID-19, in addition to those who are medically dependent, elderly or in hardship. We can help you in the following ways:
Making payments
If your bill is due in the next 7 days and you are worried about being able to make payments, please contact us.
Medically dependent
We’ll support you if you have critical medical equipment powered by mains electricity, or you rely on electricity supply because of your age, health or disability, just let us know.
Need bottled gas?
During restrictions, please note the following regarding Bottled Gas orders
Energy management with Energy IQ
We know you may be spending more time at home and might want to understand more about your energy habits. Energy IQ provides information about your energy usage, along with forecasted usage (and spend) to help you keep track and manage your costs. You can even pay your bill through the Energy IQ.
