COVID-19 information

As a generator and retailer of electricity, and provider of gas, we are classified as an Essential Service by the Government. We are committed to supporting our customers, our people, and New Zealand through this time. Please check our website regularly for updates.

Mum daughter baking

Genesis’ Care Package

Our Care Package has been extended to include anyone financially impacted by COVID-19, in addition to those who are medically dependent, elderly or in hardship. We can help you in the following ways:

Making payments

If your bill is due in the next 7 days and you are worried about being able to make payments, please contact us.

Medically dependent

We’ll support you if you have critical medical equipment powered by mains electricity, or you rely on electricity supply because of your age, health or disability, just let us know.

Electric bottled gas delivery truck

Need bottled gas?

During restrictions, please note the following regarding Bottled Gas orders

Energy management with Energy IQ

We know you may be spending more time at home and might want to understand more about your energy habits. Energy IQ provides information about your energy usage, along with forecasted usage (and spend) to help you keep track and manage your costs. You can even pay your bill through the Energy IQ.

Energy management app