Contact and support

With you. For you.

Mum reading to daughter

Customer service delays

We're being hit by winter and COVID-19 illness which is affecting our Customer Care teams and LPG drivers. Our teams are working hard to get your calls and emails answered and bottled gas delivered but there may be delays. If you’re expecting an LPG delivery, keep an eye out for a notification in your EIQ app the day before your delivery is made. Thank you for your understanding and stay safe.

Tip for contacting Customer Care: Monday mornings are our busiest time so we recommend you try later in the day or week.

energy iq icon

Moving home?

3 easy ways to book your move with us

Bottled gas icon

Order gas

A few taps in our Energy IQ app and the gas is on its way

Checklist icon

Pay my bill

View and make payments on your account

light bulb icon

Outages

What to do if there's an outage in your area.

Man on laptop with headset on

Want to talk to someone?

Due to COVID19, these hours may change at short notice.

For residential

Monday to Friday
8am - 6pm Call our customer care team
8am - 7pm Call our sales and moving home teams
9.30am - 3pm Live chat

Saturday
9am - 3pm Call our sales and moving home teams
From overseas: +64 7 838 7863

For business

Monday to Friday
8am - 6pm

Trade connections

Monday to Friday
8am - 4.30pm

Emergency

In case of emergency, contact our residential or business team or visit our emergency page

Suspicious activity

If you're concerned about a communication you have received let us know

Resolution process

If something has gone wrong, we want to make it right - get in touch with us today

Grandmother and granddaughter looking at ipad

Making it easier for you

We're all about making our customers' energy lives easier. Like taking control with our handy app, Energy IQ, to keep track of your usage, update your account and more. Or different payment options to suit your needs.

What can we help with?