Contact and support

With you. For you.

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Bottled gas delivery delays

We’re experiencing some Bottled Gas delivery delays in the Invercargill, Dunedin, Timaru, Christchurch and Auckland areas because of COVID-19 related staffing constraints. Our teams are working hard to get deliveries out and we appreciate your patience during this time. If you’re expecting a delivery, keep an eye out for a notification the day before your delivery is made. Thank you for your understanding and stay safe.

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Moving home?

3 easy ways to book your move with us

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Order gas

A few taps in our Energy IQ app and the gas is on its way

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Pay my bill

View and make payments on your account

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Outages

What to do if there's an outage in your area.

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Want to talk to someone?

Due to COVID19, these hours may change at short notice.

For residential

Monday to Friday
8am - 6pm Call our customer care team
8am - 7pm Call our sales and moving home teams
10am - 6pm Live chat

Saturday
9am - 3pm Call our sales and moving home teams
From overseas: +64 7 838 7863

For business

Monday to Friday
8am - 6pm

Trade connections

Monday to Friday
8am - 4.30pm

Emergency

In case of emergency, contact our residential or business team or visit our emergency page

Suspicious activity

If you're concerned about a communication you have received let us know

Resolution process

If something has gone wrong, we want to make it right - get in touch with us today

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Making it easier for you

We're all about making our customers' energy lives easier. Like taking control with our handy app, Energy IQ, to keep track of your usage, update your account and more. Or different payment options to suit your needs.

What can we help with?