How to Get Connected

As one of the few providers in New Zealand that can take care of your electricity and gas, getting connected has never been easier. Whether you are switching from another provider or this is your first time, we can help.

Couple of questions

It is really easy to get connected. Complete our online form or contact our customer services team on 0800 300 400.
To get started, we will ask you for the account holder’s name, driver’s licence details and the property address. We will ask you questions about the number of people in the household, how the hot water is heated, the type of power meter and if you are switching, who your current energy supplier is. For gas, we will ask you if the property is connected to mains gas or will you be needing LPG bottles?  

We’ll take care of the rest.

Once we have the information we need, you can select the plan to suit your household’s usage and let us know what date you want the power on. Typically, connections go live within 1 to 14 days. To request an urgent connection, call 0800 300 400 (from overseas +64 7 838 7863 and speak to a member of our customer services team. We can take care of disconnection at the old house or arrange the switch, if you are coming from another energy provider.

Moving to New Zealand?

We will do everything we can to make the connection process stress free. Once you have a property address, visit our contact & support page or call 0800 300 400 (from overseas +64 7 838 7863) and we can answer any questions or fill in any blanks.


If you have existing panels or would like to know about solar click here.