Managing your bill

Having trouble managing your bill? We’re here to help. Find support

Gas Value Unlimited Plan terms and conditions
as at 29 May 2018

  1. Eligibility for the Unlimited Gas Value Plan is at the sole discretion of Genesis Energy and you must:
    1. sign up to a 12-month fixed term Gas Unlimited plan at a property (your "Home") at which Genesis Energy also supplies electricity ("Plan") which will commence from the start date of your Plan as shown on your Genesis Energy bill;
    2. be able to provide Genesis Energy with access to your Home for meter reading purposes; and
    3. remain a Genesis Energy residential electricity customer at your Home during the term of your Plan.
  2. We may, at our sole discretion remove you from the Plan if the Plan becomes commercially unviable. In those circumstances, you may be offered Genesis Energy's standard pricing for your network, pricing plan and meter type on its standard terms and conditions of energy supply.
  3. The Plan includes a flat monthly gas charge during the 12 month term for Unlimited giga-joules of gas.
  4. If you are eligible to receive a dual fuel discount under the terms of your Genesis Energy electricity plan, you will receive a 15% prompt payment discount off both your Plan and your electricity when you pay your bill in full and on time.
  5. Genesis Energy can change the terms, charges or withdraw the Unlimited Gas Value Plan at any time. If we withdraw the plan within the fixed term period, you will not be charged the early cancellation fee. We will notify you in advance (at least 30 days) depending on the nature of the change
Exclusions and Termination
General