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Gas Value Unlimited Plans terms and conditions
(Terms as at 13 July 2016)
Eligibility
To be eligible for the Unlimited Gas Value Plan you must:
be a new or existing Genesis Energy residential natural gas customer who is not currently on a Genesis Energy gas contract;
sign up to a 12-month fixed term Gas Unlimited plan at a property (your "
Home
") at which Genesis Energy also supplies electricity ("
Plan
") which will commence from the start date of your Plan as shown on your Genesis Energy bill;
be able to provide Genesis Energy with access to your Home for meter reading purposes; and
remain a Genesis Energy residential electricity customer at your Home during the term of your Plan.
If it is subsequently found that you do not or no longer meet the above eligibility criteria, Genesis Energy may remove you from the Plan. In those circumstances, subject to meeting Genesis Energy's acceptance criteria, you may be offered Genesis Energy's standard pricing for your network, pricing plan and meter type on its standard terms and conditions of energy supply.
The Plan includes a flat monthly gas charge during the 12 month term for Unlimited giga-joules of gas, subject to fair use.
If you are eligible to receive a dual fuel discount under the terms of your Genesis Energy electricity plan, you will receive a 15% prompt payment discount off both your Plan and your electricity when you pay your bill in full and on time. However, if the terms of your Genesis Energy electricity plan do not allow you to receive a dual fuel discount you will:
not be eligible for a prompt payment discount off your Plan;
continue to receive the prompt payment discount specified in your electricity plan on the electricity portion of your bill – we note this includes Self Services Saver and eSaver electricity plans.
The promoter of the Plan is Genesis Energy Limited.
The Plan is not available in conjunction with any other gas offer (including eSaver gas pricing) from Genesis Energy.
Genesis Energy's standard terms and conditions of energy supply apply.
Entry into this Plan implies full acceptance of all the terms and conditions of the Plan..
Exclusions and Termination
The Plan is subject to an expectation of fair use. If your average gas consumption over any period exceeds Genesis Energy's reasonable expectations of permitted use over that period, Genesis Energy may contact you to discuss your usage. Genesis Energy's expectation of fair use for the Plan is based on the gas consumption of a residential customer using gas as their primary source of energy including hot water, cooking and heating. It allows for 34,444KWh of gas per annum. The average gas consumption of Genesis Energy's customer base as at May 2016 was 7,492KWh per annum. If Genesis Energy considers that your usage is in breach of this fair use policy, Genesis Energy may require you to move to Genesis Energy's standard gas pricing for your network and meter type.
If you subsequently switch your electricity supply to a different retailer during the term of your Plan, you will be moved on to Genesis Energy's standard gas pricing for your network and meter type.
If you move Home during the term of your Plan and your new home has a gas connection, Genesis Energy will offer you either:
a flat rate gas value plan appropriate to the gas consumption at your new home on a 12-month fixed term; or
Genesis Energy's standard gas pricing for your network and meter type.
If before the end of the 12-month term of your Plan, you:
switch your gas supply to a different energy retailer;
otherwise stop getting your gas supply from Genesis Energy;
change your meter type; or
voluntarily move from your Plan to Genesis Energy's standard gas pricing or other gas plan,
Genesis Energy may charge you an early cancellation fee of $150.
The flat monthly charge does not apply to Genesis Energy's special fees and charges.
At the expiry of your current Plan, you will be charged the standard applicable gas prices in effect at that time.
General
The promoter of the Plan is Genesis Energy Limited.
The Plan is not available in conjunction with any other gas offer (including eSaver gas pricing) from Genesis Energy.
Genesis Energy's standard terms and conditions of energy supply apply.
Entry into this Plan implies full acceptance of all the terms and conditions of the Plan..