Special fees

We sometimes have to bill for services over and above your normal power or gas supply charges.

So to help avoid unexpected costs, we have listed our service fee pricing schedule.

If you have any questions or would like to obtain a copy of this fee schedule, please call us on 0800 300 400.

Pricing list

All prices are inclusive of GST

Meter feesElectricityGas
Final meter reading fee$34.50  $34.50
Special meter reading fee$34.50  $34.50
Disconnection - Standard Meter (includes standard reconnection fee)$192.00  $192.00  
Disconnection - Advanced Meter (includes standard reconnection fee)$29.00
After-hours reconnection$225.00  $225.00
Reconnection only$105.00  $105.00  
Permanent disconnection$180.00Quoted
Temporary disconnect and reconnect for safetyQuotedQuoted
Meter site verification$180.00  $180.00  
Meter accuracy test (per meter)*$315.00  $315.00  
Meter resealing fee$150.00$150.00
Meter relocation/shifts$230.00  Quoted  
Combine and centralise metering$230.00  Quoted  
Meter replacement$230.00  Quoted  
Meter configuration change$230.00  Quoted  
Remote meter configuration change$23.00  
Meter capacity change (Upgrade/Downgrade)$230.00  
Remote registersQuoted  Quoted  
New connection$322.00  Quoted  
Attendance fee$92.00  $92.00  
Gas meter and service removalQuoted
Site revisit$92.00  
Gas meter remove/alter/changeQuoted
Gas hang meterQuoted
LPG and Bottled Gas
Special/Urgent delivery - Mon-Fri, weekends & Stat. Hols**.$230.00  
Lost or stolen cylinder$189.75  
Additional bottle charge for Bottled Gas Control plan$105.00
Distributed generation
Meter and installation fee$127.00  
Payment dishonour$10.22$10.22
Payment administration fee (for payments made over the counter)$1.40  $1.40  
Late payment fee$14.00  $14.00  
Credit card processing fee1.0% of total payment  1.0% of total payment  
Debt recovery agency feesQuotedQuoted
Broken payment arrangement fee$30.00$30.00

Other important information

  • Additional fees may apply for other related services not listed on this pricing schedule. These services will be priced on application.
  • Our service fee pricing schedule relates to services that are not part of your everyday power or gas supply.
  • Prices include GST.
  • Prices are effective 20 February 2020 and are subject to change in accordance with Genesis Energy's terms and conditions for energy supply.
  • Quoted means a price will be given to you when the service is required. Multiple ICPs may incur additional charges.

** A special/urgent delivery fee is charged for deliveries made outside your scheduled delivery days. Please call us to confirm we can make an urgent gas bottle delivery to your property as this may not be possible during busy periods. If a partially used gas bottle is returned, Genesis will not refund the unused portion of gas.