How do I move house with Genesis Energy?

Moving can be stressful! We want to help make it as easy as possible. Read our frequently asked questions (FAQs) below, and give us a call if there is anything else we can help with. Check out our moving house tips, and comprehensive checklists to make the move even smoother.

Working out what you need

This can be a bit tricky sometimes. There may be a sticker on the meter which will tell you. If you can't find one then simply give us a call at 0800 300 400 and we will help you go through the process of setting up your new address.

Fees and rates

We sometimes have to bill for services over and above your normal power or gas supply charges.

So to help avoid unexpected costs, we have listed our service fee pricing schedule. If you have any questions or would like to obtain a copy of this fee schedule, please email us or call us on 0800 300 400 or visit our fees page here.

Dates and timings

First of all, do check that your main switch is in the ‘ON' position. If it is and you still have no power, call us on 0800 300 400 and we will get this sorted for you as soon as possible.

Meter readings

For safety reasons, if you have a new or altered natural gas or electricity connection, or if your supply has been disconnected, we may require you to provide a certificate of compliance or certificate of verification from a certified service provider before we can supply you with energy. We may also request a copy of this certificate at any time.

Gas & LPG

You will need new bottles setup when you move. Due to the nature of LPG, an approved handler will be required to deliver and install your bottles.

Contracts & companies

Other questions

All flats/apartments are different so you should speak to your landlord/body corporate about the best way to access your meter as required.

If you're after some easy printable resources, you're in luck!

▸ Moving house checklist
▸ Packing materials checklist

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