Moving house?
Whether you're already a customer or looking to join us in your new home, we'll have an offer for you.
3 easy ways to book your move.
Pop in some details and we'll look after the rest.
Don't need power or moving overseas? Use our website move form and let us know your move out details.
Energy IQ
Best option if you:
- are already registered for Energy IQ
- are still within the fixed term of your plan
- need to do other things, like pay your bill
- want up to 200 Power Shout hours (terms and eligibility apply)
Website
Best option if you:
- aren't registered for Energy IQ
- don't have all of your moving details yet
- are moving and closing your account
- want up to 200 Power Shout hours (terms and eligibility apply)
Join us
Not a Genesis customer yet? You'll get:
- our latest join offers
- up to 11% in discounts (terms apply)
- up to $100 in credits (terms apply)
What happens next?
After you've booked your home move we'll:
- check the details of your request
- clarify any information with you, if needed
- let your current provider know that you're switching to Genesis (if applicable)
- kick off the process
- make sure everything's set for move-in day
Our dedicated home movers team
We can’t pack the boxes or do the heavy lifting, but we can make sure the power’s on.
Need some advice or have a question? Book a call or contact us on 0800 300 400.
5% Dual Fuel discount
Sign up for electricity and gas at the new place to get a 5% Dual Fuel discount. Plus, we're one of only a few energy retailers who provide both electricity and gas on one bill.
Moving house checklist
Preparation is key to successfully moving house. Use our checklist to make the big move as stress-free as possible.
Moved in but no power?
Check that your main switch is in the 'ON' position. If it is and you still have no power, give us a call.
Got more questions?
Just let us know when the new power should start and when the old one should finish and we will take it from there. You may need to provide us with final and start readings so you are only charged for the power you use, we will let you know when we are setting up your new power account.
Complete our home move form online or in Energy IQ at least 3 business days' before your move so we can send you a final bill, and ensure the power's on at your new address.
Bottled gas (LPG) will typically be located on the side of the house. A walk around the property will be all it takes to check if bottled gas (LPG) is at your home, you will find either bottles currently connected, or an LPG installation which looks like a regulator and 2 small pigtails coming from it.
We sometimes have to bill for services over and above your normal power or gas supply charges. So to help avoid unexpected costs, we have listed our service fee pricing schedule here.
Complete our home move form online or in Energy IQ at least 3 business days' before your move so we can send you a final bill, and set up services at your new address. If you have already moved, or are moving, that’s all fine, please let us know as soon as you can and we can get everything sorted. You can contact us on 0800 300 400.
If you have an advanced meter we can take a final meter reading remotely, or if you have an old meter, we will need to send a meter reader around for a final reading at your old premises (a charge may apply) or, at our discretion, provide us with a final reading over the phone.
If you are moving into a flat/apartment, you should speak to your landlord/body corporate about the best way to access your meter as required.
It entirely depends on your region and the meter type you have on the property. Our Customer Excellence Team can help with any queries regarding pricing at your new address, call us on 0800 300 400.
You can give us a final meter reading at the old place, and a meter reading at the new place so you're only paying for what you use.
You can contact the team on 0800 300 400 for further information.
What happens to Control-a-bill?
When you move, your Control-a-bill services will come over with you. Your new home may use more or less energy depending on the size of your home, any new appliances or fun things like a swimming pool, or the number of people in the new home.
If you think you will be using significantly more or less energy at your new property, please get in touch and we can review your regular payment amounts.
