Moving house?

Whether you're already a customer or looking to join us in your new home, we'll have an offer for you.

Move House image

3 easy ways to book your move.

Pop in some details and we'll look after the rest. 

Don't need power or moving overseas? Use our website move form and let us know your move-out details.

Energy IQ

Best option if you:

  • are already registered for Energy IQ
  • are still within the fixed term of your plan
  • need to do other things, like pay your bill
  • want up to 200 Power Shout hours (terms and eligibility apply)


Best option if you:

  • aren't registered for Energy IQ
  • don't have all of your moving details yet
  • are moving and closing your account
  • want up to 200 Power Shout hours (terms and eligibility apply)

Join us

Not a Genesis customer yet? You'll get:

  • our latest join offers
  • up to 11% in discounts (terms apply)
  • up to $100 in credits (terms apply)
Woman outside home with moving box

What happens next?

After you've booked your home move we'll:

  • check the details of your request
  • clarify any information with you, if needed
  • let your current provider know that you're switching to Genesis (if applicable)
  • kick off the process
  • make sure everything's set for move-in day

Our dedicated home movers team

We can’t pack the boxes or do the heavy lifting, but we can make sure the power’s on.

Need some advice or have a question? Book a call or contact us on 0800 300 400.

Couple sitting on couch

5% Dual Fuel discount

Sign up for electricity and gas at the new place to get a 5% Dual Fuel discount. Plus, we're one of only a few energy retailers who provide both electricity and gas on one bill.

Son carrying moving boxes into a new house

Moving house checklist

Preparation is key to successfully moving house. Use our checklist to make the big move as stress-free as possible.

Man turning on lights in his home

Moved in but no power?

Check that your main switch is in the 'ON' position. If it is and you still have no power, give us a call.

Got more questions?