Your business electricity and gas meters are how we gauge your energy bills.
By regularly submitting electricity and/or natural gas meter reads, your power bills will be based on your actual usage, rather than estimates. To put it simply – you'll only pay for what you've used.
Need more information about our standard meters ? Read our FAQs below:
Why should I read my own meter?
When you receive an estimated power bill you can always check our estimate with the actual meter reading. If the two readings vary greatly then you may wish to provide us with your reading. This has the advantage of:
- Billing you to a reading based on your actual usage as opposed to an estimate. This may have the effect of reducing fluctuations between actual and estimated bills.
- Allowing you to have more control over your usage. Monitoring your own electricity and /or natural gas readings will allow you to view your usage pattern and identify if any sudden increases occur, rather than having to wait until the next actual reading by a meter reader.
When should my meter be read?
We usually read your meter every two months, so each alternate bill may be estimated based on your previous electricity/natural gas usage.
The frequency of your meter being read largely depends on the placement of the meter in your business. If your meter is placed in a restricted area then the number of actual reads by meter readers may be reduced. However, there are ways that we can arrange secure access, so please contact our business team on 0800 600 900. Alternatively, you can arrange to have your meter read at a time that is convenient to you; there is, however, a small fee for this service.
How do I enter a meter reading?
If you have more than one meter in your business you must enter a reading for all meters regardless if the readings have changed or not. If one meter reading hasn't changed then you simply re-enter the same reading as stated on your last power bill.
If you have a problem with your actual power bill and would like to query the reading taken then you can either email us or contact our dedicated Business Team on 0800 600 900 Monday to Friday 8am to 8pm.
How to read your natural gas meter?
Your natural gas meter measures the amount of gas you use in hundreds of cubic meters (cm3). If your meter has an odometer-type dial like the one above, simply read the numbers from left to right i.e. 6982.
- Some natural gas meters may have two rows of dials. To read this older type of meter, look at the top row of dials. Record the numbers as indicated by the pointer on the dial.
- If the pointer is between two numbers, record the smaller number. The only exception is if the pointer is between 0 and 9, then the number recorded is 9.
- If the pointer appears to be directly on a number, check the dial immediately to the right. If the pointer on the right hand dial has reached or passed zero then the higher number can be recorded. If the dial to the right has not passed zero, record the smaller number from the dial on the left.
The meter shown above reads 2710. If the meter read 2610 last month, you would have used 100 cm3 of natural gas.