Genesis Energy – Flybuys Standard Terms and Conditions
These terms and conditions govern how you will earn Flybuys points with Genesis Energy. These terms do not vary or prevail over your Flybuys membership terms and conditions.
Genesis Energy may amend these terms and conditions at any time by giving you not less than 30 days' prior notice on our website at www.genesisenergy.co.nz/getflybuys.
Once registered, you will earn 1 Flybuys point for every $50 you spend when you pay your Genesis Energy bill. This is the standard earn rate. Flybuys does not apply to the Genesis Energy Basic Plan.
- You must be a residential customer of Genesis Energy and:
- be on an eligible plan, not be in a buying group, pre-paid customer, small business, Time of Use or other commercial customer;
- have paid your first Genesis Energy bill;
- be on a standard single-phase residential connection and not on an embedded network; and
- be the customer named on this offer and the Genesis Energy bill with a corresponding Flybuys membership number.
- You will only earn Flybuys points (including standard points, multipliers and bonus points) with Genesis Energy while:
- you remain a Genesis Energy residential energy customer;
- you remain a Flybuys member;
- Genesis Energy remains a Flybuys partner;
- you remain on an eligible plan;
- you don't move to a buying group or embedded network, become a business customer or become a pre-paid customer; and
- in the case of multipliers and bonus points related to dual fuel, while you remain a dual fuel customer.
- You authorise us to collect, use and disclose the personal information we have collected from you, including information regarding your Flybuys membership, in accordance with the Genesis Energy Privacy Policy and these terms and conditions.
- We may also collect information about you from Flybuys and its partners.
- We may disclose information about you to Flybuys to verify your membership in the Flybuys programme, award you with Flybuys points, contact you with Genesis Energy and Flybuys offers (including by sending you electronic messages), to work with Flybuys to develop the Flybuys loyalty programme between Flybuys and Genesis Energy and generally to carry out market research.
- You have the right to access and request correction to the personal information Genesis Energy holds about you.
- Flybuys points are not transferable, refundable nor redeemable for cash. If any of the exclusions apply or if you are otherwise no longer eligible, you will not be entitled to a substitute of any value.
- Multipliers will only apply to the standard earn rate and, other than where you are eligible to earn points for "keeps", multipliers will only apply from the date(s) set out in any offer.
- In addition to these terms and conditions, the Genesis Energy standard terms and conditions of energy supply apply.
- Flybuys terms and conditions apply. Genesis Energy does not guarantee the collection rates or the redemption of points or that certain products or services will be offered by Flybuys.
- Points earned during the previous month will only be applied to your Flybuys account if you have paid the Genesis Energy bill for that month. Genesis Energy reserves the right to not apply the Flybuys points if, for any reason, the payment is dishonoured.
- The Flybuys points earned for the prior month and displayed on your monthly invoice may be rounded down to the complete number. Any cumulative balance will be carried forward to the next month.