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Fly Buys Special Offer Terms and Conditions as at 27 August 2018

  1. To be eligible, for the Fly Buys offer, you must be a new or existing Genesis Energy residential customers who signs up to a 12 or 24 month Price Park Plan for electricity and/or gas (each, a Plan) on or before 30 September 2018 and:
     
    1. have received this offer by way of:
       
      1. an email or letter from either Genesis Energy or Fly Buys containing this offer; or
      2. a call from our outbound call centre or the Genesis Energy Customer Excellence Centre; or
      3. by registering your Fly Buys number through the Genesis Energy website; together the "Communications";
         
    2. be on a standard single-phase residential connection and not on an embedded network;
       
    3. be the customer named on this offer and the Genesis Energy bill with a corresponding Fly Buys membership number.
       
  1. The Offer may vary and will depend on the offer set out in the Communications you received. As such:
     
    1. If the Communications state that you are entitled to receive Fly Buys bonus points, you will receive the value of bonus points as stated in the Communications;
       
    2. If the Communications state that you are entitled to a multiplier on top of the standard Fly Buys earn rate (the standard earn rate is 1 point for every $50 you spend with Genesis Energy), subject to you joining Genesis Energy you may be entitled to the stated multiplier for the stated period ("Multiplier"). The Multiplier is not applied to any bonus points.

      These Fly Buys points will be allocated to your Fly Buys account following the payment of your first Genesis Energy bill for your applicable Plan.
       
  2. Multipliers will only apply to every $50 the customer spends on energy with Genesis Energy, as billed by Genesis Energy (excluding bonus points) while:
     
    1. You remain a Genesis Energy residential electricity customer;
       
    2. You remain a Fly Buys member;
       
    3. Genesis Energy remains a Fly Buys partner;
       
    4. You don't move to a buying group or embedded network, or become a pre-paid customer; and
       
    5. In the case of Multipliers and bonus points related to dual fuel, while you remain a dual fuel customer.
  1. The offer is not transferable, refundable nor redeemable for cash. If any of the exclusions apply or if you are otherwise no longer eligible, you will not be entitled to a substitute of any value.

  2. Multipliers will end 12 calendar months after the date the customer's first Genesis Energy electricity bill is generated, and only the standard earn rate will apply from that/those date(s).

  3. In addition to these terms and conditions, the Genesis Energy standard terms and conditions of energy supply apply.

  4. Genesis Energy reserves the right to amend these terms and conditions in its absolute discretion.

  5. Fly Buys terms and conditions apply. Genesis Energy does not guarantee the collection rates or the redemption of points or that certain products or services will be offered by Fly Buys.