Contact us and FAQs

You may find the answer to your question within our FAQs. Here are the questions our Genesis Energy Call Centre are most often asked.

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For Residential
Monday to Friday 8am - 8pm
Call: 0800 300 400
Fax: 0800 110 999
From overseas: +64 7 838 7863
For Business
Monday to Friday 8am - 8pm
Call: 0800 600 900
Fax: 0800 110 999
For Your Trade Connections
Monday to Friday 8am - 5pm
Call: 0800 155 010
Fax: 0800 155 989
Fraud or suspicious
Info about Security Alerts
Call: 0800 300 400
From overseas: +64 7 838 7863
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Emergencies (24 hours a day, 7 days a week)

Residential Customers: 0800 300 400

Business Customers: 0800 600 900

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Resolution Process

If something is wrong, let's fix it.

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Power Outages

If you experience a power outage at your property it could be due to either a widespread outage in your area or a localised fault at your own property.

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