Worrying about paying your bills is stressful, we understand that. Financial hardship is more common than you might think. We pride ourselves on being here for Kiwis through good times and bad. If you’re finding things tough, our team will treat you with respect and empathy, so please reach out.
We will work with you to keep your lights on and home warm. And we’re always here to…
- check that you are on the most suitable pricing plan
- help find a payment solution that works for you
- provide tips and advice on how to save on your energy bill
- recommend budgeting services to help you manage your bills
- help you track your usage through Energy IQ
If you just need a bit more time to pay your bill, you can login/register with Energy IQ and request a 14-day extension.