When times are tough, we’re here for you

Help with paying your bill

Our Te Tira Manaaki o Kenehi (Genesis Caring Team) is here for you

Worrying about paying your bills is stressful, we understand that. Financial hardship is more common than you might think. We pride ourselves on being here for Kiwis through good times and bad. If you’re finding things tough, our team will treat you with respect and empathy, so please reach out.

We will work with you to keep your lights on and home warm. And we’re always here to…

  • check that you are on the most suitable pricing plan
  • help find a payment solution that works for you
  • provide tips and advice on how to save on your energy bill
  • recommend budgeting services to help you manage your bills
  • help you track your usage through Energy IQ

If you just need a bit more time to pay your bill, you can login/register with Energy IQ and request a 14-day extension.

Te Tira Manaaki o Kenehi (Genesis Caring Team) is here to better serve and support you through good times and bad. They’re a dedicated bunch, ready to talk options for managing your power bill. Meet some of the team below.

Plenty of support available

MoneyTalks (FinCap)

Free and confidential budgeting advice available to individuals, family and whānau. Financial mentors will help to understand your financial situation, organise your debt and plan.


A no-cost, in-home energy coaching service for households at risk of energy hardship who are struggling to pay their power bill or keep their home warm.

Work and Income

You could be eligible for WINZ support. WINZ also help existing beneficiaries manage outstanding bills and get your debt to a manageable level.

Energy IQ

Our free app helps you view bills, track your usage and see how much electricity you’re likely to use in coming weeks. Energy IQ delivers personalised energy consumption insights to customers.


A convenient payment option that lets you smooth out the highs and lows of your energy bills. We work out your annual energy usage, divide this up and spread the payments out. Pay the same amount for every bill, making budgeting easier.