Contact us and FAQs

You may find the answer to your question within our FAQs. Here are the questions our Genesis Energy Call Centre are most often asked.

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Emergencies (24 hours a day, 7 days a week)

Residential Customers: 0800 300 400

Business Customers: 0800 600 900

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Resolution Process

If something is wrong, let's fix it.

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Power Outages

If you experience a power outage at your property it could be due to either a widespread outage in your area or a localised fault at your own property.

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