COVID-19 UPDATE

Here's how we can support you during New Zealand's latest change in alert levels. Find support

What can we help with?

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Manage and Update Account
Billing
Metering
Payments
Moving House
Energy IQ
LPG gas
Genesis School-gen Trust
Outages
Investor questions
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COVID-19 support

As an essential service we’re continuing to operate under all Alert Levels. Read our COVID-19 updates.



Want to talk to someone?

For Residential
0800 300 400
  • Monday to Friday
    8am - 7pm (Live chat – Billing and Payments)
    8am - 5pm (Live chat – Sales and Moving)
    8am - 6pm (Phone - Service queries)
    8am - 6pm (Phone - Sales and Moving queries)
  • Fax: 0800 110 999
  • From overseas: +64 7 838 7863
For Business
0800 600 900
  • Monday to Friday
    8am - 7pm (Live chat)
    8am - 6pm (Phone)
  • Fax: 0800 110 999
OUTAGES
 
RESOLUTION PROCESS
For Your Trade Connections
0800 155 010
  • Monday to Thursday
    8am - 4.30pm
    Friday - closed
  • Fax: 0800 155 989
Emergencies
0800 300 400
Fraud or suspicious activity
0800 300 400

We want to get things right. If you have a concern, give us a call or chat with the team. If we're unable to resolve things, you can contact the independent Utilities Dispute team on 0800 223 340 or visit utilitiesdisputes.co.nz

Are you on the right energy plan? Give us a call, chat with our team, or check out Powerswitch, a free and independent energy plan comparison site. Go to powerswitch.org.nz