Bottled Gas delivery delays

We’re experiencing some Bottled Gas delivery delays in the Invercargill, Dunedin, Timaru, Christchurch and Auckland areas because of Covid-19 related staffing constraints. Our teams are working hard to get deliveries out and we appreciate your patience during this time. If you’re expecting a delivery, keep an eye out for a notification the day before your delivery is made. Thank you for your understanding and stay safe.

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Due to COVID19, these hours may change without notice. However, we will do our best to update them where possible.
For Residential
0800 300 400
  • Monday to Friday
    8am - 6pm Call our Customer Care team
    8am - 7pm Call our Sales and Moving home teams
    8am - 7pm Live chat
  • Saturday
    9am - 3pm Call our Sales and Moving home teams
  • Fax: 0800 110 999
  • From overseas: +64 7 838 7863
For Business
0800 600 900
  • Monday to Friday
    8am - 6pm (Phone)
  • Fax: 0800 110 999
For Your Trade Connections
0800 155 010
  • Monday to Friday
    8am - 4.30pm
  • Fax: 0800 155 989
0800 300 400
Fraud or suspicious activity
0800 300 400

We want to get things right. If you have a concern, give us a call or chat with the team. If we're unable to resolve things, you can contact the independent Utilities Dispute team on 0800 223 340 or visit

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