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Bottled Gas delivery delays

We’re experiencing some Bottled Gas delivery delays in the Invercargill, Dunedin, Timaru, Christchurch and Auckland areas because of Covid-19 related staffing constraints. Our teams are working hard to get deliveries out and we appreciate your patience during this time. If you’re expecting a delivery, keep an eye out for a notification the day before your delivery is made. Thank you for your understanding and stay safe.


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Want to talk to someone?

Due to COVID19, these hours may change without notice. However, we will do our best to update them where possible.
For Residential
0800 300 400
  • Monday to Friday
    8am - 6pm Call our Customer Care team
    8am - 7pm Call our Sales and Moving home teams
    8am - 7pm Live chat
  • Saturday
    9am - 3pm Call our Sales and Moving home teams
  • Fax: 0800 110 999
  • From overseas: +64 7 838 7863
For Business
0800 600 900
  • Monday to Friday
    8am - 6pm (Phone)
  • Fax: 0800 110 999
OUTAGES
 
RESOLUTION PROCESS
For Your Trade Connections
0800 155 010
  • Monday to Friday
    8am - 4.30pm
  • Fax: 0800 155 989
Emergencies
0800 300 400
Fraud or suspicious activity
0800 300 400

We want to get things right. If you have a concern, give us a call or chat with the team. If we're unable to resolve things, you can contact the independent Utilities Dispute team on 0800 223 340 or visit utilitiesdisputes.co.nz

Are you on the right energy plan? Give us a call, chat with our team, or check out Powerswitch, a free and independent energy plan comparison site. Go to powerswitch.org.nz