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Energy IQ

LPG Gas

Genesis School-gen Trust

Outages

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Use Energy IQ

Take control and save time using Energy IQ. Order bottled gas, forecast and compare your energy use, update your details, view your bill, and make payments*. Use it online or download the app.

*Not all tools are available in the app.
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Want to talk to someone?

For Residential

0800 300 400

Monday to Friday
8am - 8pm (Live chat – Billing and Payments)
8am - 5pm (Live chat – Sales and Moving)
8am - 7pm (Phone - Service queries)
8am - 7pm (Phone - Sales and Moving queries)
Fax: 0800 110 999
From overseas: +64 7 838 7863

For Business

0800 600 900

Monday to Friday
8am - 8pm (Live chat)
8am - 6pm (Phone)
Fax: 0800 110 999

OUTAGES

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RESOLUTION PROCESS

If something is wrong, let's fix it.
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For Your Trade Connections

0800 155 010

Monday to Friday
8am - 5pm
Fax: 0800 155 989

Emergencies

0800 300 400

Residential Customers: 0800 300 400
Business Customers: 0800 600 900
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Fraud or suspicious activity

0800 300 400

From overseas: +64 7 838 7863
Info about Security Alerts