help

Help and support for your energy plan 

Contact and support

We're here to help. Check out the number of ways we can support you, or see if your question is answered on our FAQs page.

Need help?

Other ways to reach us

We're all about making our customers' energy lives easier. Like taking control with our handy app, Energy IQ, to keep track of your usage, update your account and more. Or different payment options to suit your needs.

Making it easier for you

Need some help with your meter change? Let's get you sorted.  From relocating your meter, to capacity changes and import/export meters, we're here to help out. 

Metering changes

Oops, the lights are out

Get in touch

Ways to pay your bill

How can I request a refund?

I can’t make my payment on time, can I get an extension?

What to do when you've been disconnected

Control-a-bill

Set up and change Auto-pay

Understand overdue accounts

Medically dependent customers

Vulnerable customers

What can we help with?

Payments