Medically dependant customers

If you or someone in your home is dependent on mains powered electricity for critical medical support, where a loss of electricity could result in immediate harm or loss of life, it’s important that you let us know. 
 
Chat with us so we can start the process of flagging your account for medical dependency. 
 
Medical dependency can only be confirmed once we have received a completed medical dependency form signed by your Health Practitioner.  You can download the PDF form here.
 
Genesis provides a wide range of services to support those who are medically dependent, or who simply need help controlling and managing their power bills.
 
View the ways that we can help you through our Vulnerable Care Package.
 
If you are medically dependent and without power, please read this important information on what to do.