When do I need to let you know?

Give us at least 3 business days' notice of your move and your new address so we can send you a final bill, and set up services at your new address. If you have already moved, or are moving, that’s all fine, please let us know as soon as you can and we can get everything sorted. It only takes a minute. 

If you have an advanced meter we can take a final meter reading remotely, or if you have an old meter, we will need to send a meter reader around for a final reading at your old premises (a charge may apply) or, at our discretion, provide us with a final reading over the phone or via our website. 

If you are moving into a flat/apartment, you should speak to your landlord/body corporate about the best way to access your meter as required.